Holly StephensHS
Open to opportunities

Holly Stephens

@hollystephens

Technical Support Engineer with expertise in networking and cloud solutions.

Costa Rica
Message

What I'm looking for

I am seeking a role that allows me to leverage my technical skills in networking and cloud solutions while contributing to a collaborative team environment.

I am a dedicated Technical Support Engineer with a strong foundation in networking and cloud solutions. My journey began with a focus on System Engineering at Universidad Latina de Costa Rica, where I developed a keen interest in networking and cybersecurity. I have obtained several certifications, including AWS Certified Solutions Architect and Juniper Networks Certified Associate, which have equipped me with the skills necessary to excel in my field.

Throughout my career, I have gained valuable experience in technical support roles, notably at Juniper Networks, where I delivered IT support for firewalls and network devices. My responsibilities included troubleshooting, problem isolation, and remote diagnostics, ensuring that I adhered to strict escalation protocols. Additionally, my role as an Executive Administrative Assistant at IBM allowed me to hone my organizational and communication skills, supporting executives while managing various administrative tasks.

Experience

Work history, roles, and key accomplishments

CO

Technical Support Engineer

Concentrix

Jul 2024 - May 2025 (10 months)

Delivered IT support for Juniper Firewalls and Network Devices, including problem isolation, lab replication, and solution testing. Performed packet analysis via Wireshark/tcpdump, analyzed network traces, and executed remote diagnostics and configurations.

Education

Degrees, certifications, and relevant coursework

UR

Universidad Latina de Costa Rica

Partially Completed, System Engineering

Pursued a degree in System Engineering, gaining foundational knowledge in various engineering principles. Additionally, completed a technical diploma focusing on Cisco Networking and Cybersecurity, covering CCNA and CyberOps tracks.

Tech stack

Software and tools used professionally

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