Jerome Pimentel
@jeromepimentel
Experienced IT support and customer service professional with strong troubleshooting skills.
PhilippinesWhat I'm looking for
I am an experienced IT support and customer service professional with over seven years in the BPO industry and two years as an administrative assistant on overseas contract. I bring proven strengths in technical support, content moderation, billing inquiries, data entry, email management, and organizing employee records and schedules.
I'm a quick learner and adaptable team player with strong communication, research, and technology skills. I consistently go above and beyond, providing dependable troubleshooting for POS, mobile and smart devices, while enforcing content guidelines and supporting customers with billing and account issues.
Experience
Work history, roles, and key accomplishments
CSProvided troubleshooting support for POS and related devices, handled account maintenance and password resets, and supported operational processes for customer-facing services across multiple accounts.
Content Moderator
Acquire BPO
Jun 2021 - May 2023 (1 year 11 months)
Reviewed and moderated user-generated content to enforce community guidelines and remove inappropriate or offensive material, maintaining platform safety and compliance.
IGProcessed wireless bill payments, explained billing statements to customers, and resolved billing inquiries to improve customer satisfaction and payment accuracy.
TIProvided troubleshooting and technical support for customer email and product-related issues, delivering solutions and guidance to resolve technical queries.
Technical Support Representative
Sykes Asia
May 2015 - May 2016 (1 year)
Supported customers with Google mobile and other device issues by providing troubleshooting guidance and product-related answers to improve user experience.
Technical Support Representative
Sitel Philippines
Mar 2014 - May 2015 (1 year 2 months)
Provided troubleshooting assistance for smart appliances and other customer devices, resolving technical issues and advising on product use and maintenance.
Administrative Assistant
Yuksel Insaat Saudia Co.
Jan 2012 - Jan 2014 (2 years)
Managed inbound/outbound communications, coordinated between departments, handled email management, employee records, scheduling, and travel bookings for organizational operations.
Customer Service Representative
Convergys Philippines
Oct 2009 - May 2011 (1 year 7 months)
Supported customers with wireless billing arrangements and explained billing statements to resolve payment and account-related inquiries.
Education
Degrees, certifications, and relevant coursework
TPTechnological Institute of the Philippines
Bachelor of Science, Computer Engineering
2004 - 2007
Completed coursework for a Bachelor of Science in Computer Engineering at the Technological Institute of the Philippines from August 2004 to March 2007.
ACAMA Computer College
Computer Systems / Computer Studies
2002 - 2004
Attended AMA Computer College studying computer-related coursework from January 2002 to July 2004.
AMA Computer Learning Center
Computer Systems Technician, Computer Systems
1999 - 2001
Completed computer systems technician training at AMA Computer Learning Center from November 1999 to September 2001.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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