AKAkhil Krishnan
@akhilkrishnan
Proactive Technical Support Representative with hands-on experience in troubleshooting.
IndiaWhat I'm looking for
Proactive Technical Support Representative with hands-on experience in troubleshooting, account recovery, and refund operations in the gaming industry. Skilled in Zendesk, AWS, Venn, and CRM systems, with strong problem-solving and collaboration abilities. Passionate about AI integration, cybersecurity.
Experience
Work history, roles, and key accomplishments
SIResolved 50+ player issues daily across software, network, account, and purchase concerns using Zendesk and internal tools, improved product stability by identifying recurring issues, and provided escalation support for complex cases while maintaining high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mysore
Bachelor in Computer Applications, Computer Applications
2019 - 2022
Completed a Bachelor in Computer Applications (BCA) at the University of Mysore from July 2019 to September 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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