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JDExperienced IT and security director driving business modernization and infrastructure integration.
Experience
General Director
Ilídio Fernandes Dias & Filhos Lda
Jan 2013 - Present (12 years 10 months)
Managing Partner
KLDRacers Angola Lda
Jan 2009 - Present (16 years 10 months)
Deputy General Director
KAYAMA Serviços de Segurança
Jan 2009 - Dec 2013 (4 years 11 months)
Network Administrator
Banco Português de Negócios
Jan 2002 - Dec 2009 (7 years 11 months)
IT Manager
4SIR – Sistemas de Informação Relacionais
Jan 2000 - Dec 2002 (2 years 11 months)
United States90k-120k USD
I'm a Product Manager/ Customer Success Manager based out of Houston, Texas.
Experience
MCProduct Developer
McCorvey Companoes
Feb 2020 - Dec 2020 (10 months)
Chief Operations Officer
Recent HR specialist with a focus on recruitment and employee relations.
Experience
Human Resources Associate
New Age Services Inc.
Jun 2022 - Aug 2024 (2 years 2 months)
Team Lead
Sephora
May 2020 - Jul 2022 (2 years 2 months)
Human Resources Administrator
Global Talent Accelerator
Jun 2021 - Jun 2022 (1 year)
HR professional with HR, payroll interest and social media experience.
Experience
Human Resources Associate
Strada
Nov 2024 - Present (1 year)
TBTravel Blogger / Content Creator
Travel With Bodien
Jan 2018 - Present (7 years 10 months)
MAHR-focused administrative professional with strong people skills and client-facing experience.
Experience
Academic Administrator
SP Jain London School of Management
Sep 2024 - Present (1 year 2 months)
Administrative Assistant
The London Institute of Banking & Finance
Apr 2023 - Sep 2023 (5 months)
Customer Specialist
I am an experienced ServiceNow architect and developer delivering scalable ITSM, ITOM, and ITAM solutions.
Experience
DESr. ServiceNow Developer
Deloitte
Jul 2024 - Present (1 year 4 months)
SEServiceNow Architect / Developer
Suncor Energy
Apr 2023 - Jul 2024 (1 year 3 months)
CG
FUOrganized Executive Assistant & HR specialist driving operational efficiency.
Experience
Executive Virtual Assistant
Freelance
Jan 2025 - Jun 2025 (5 months)
Operations Officer
Touch African Lives
Jan 2024 - Mar 2024 (2 months)
Administrative Assistant
Sharaf Retail
Jan 2023 - Mar 2023 (2 months)
Human Resources and administrative professional skilled in HR, office systems, and customer service.
Experience
Cyber Café Attendant
SamTech Cyber
Jan 2023 - Present (2 years 10 months)
Registry Assistant
Sub County Director of Education Office
Aug 2021 - Nov 2022 (1 year 3 months)
Cyber Café Attendant
MBDedicated HR professional with 5+ years in customer service.
Experience
Customer Service Representative
Intouch CX
Apr 2023 - Aug 2024 (1 year 4 months)
Caregiver
VOSH
Nov 2023 - Mar 2024 (4 months)
Cashier
Wendy's
May 2018 - Sep 2020 (2 years 4 months)
Dedicated HR professional focused on enhancing employee satisfaction.
Experience
Multi Properties HR & Housing Supervisor
Copthorne Lakeview Hotel & Executive Apartments
Jul 2021 - May 2022 (10 months)
Multi Properties HR & Housing Supervisor
Marriott Courtyard & Marriott Executive Apartments
May 2020 - Jul 2021 (1 year 2 months)
Multi Property Housing Supervisor
Program Manager and digital transformation leader driving SaaS adoption and ROI.
Experience
Principal Management Consultant
Experis Strategy & Consulting
May 2021 - Present (4 years 6 months)
Consultant
Capgemini
Jan 2018 - May 2021 (3 years 4 months)
BABusiness Analyst / Project Lead
Bank of America
AUHuman Resources professional focused on employee experience, recruitment, and HR systems.
Experience
Marketing and Business Trainee
Dear Breakfast
Apr 2025 - Jul 2025 (3 months)
People and Culture Intern
The Intern Group
Jan 2024 - Dec 2024 (11 months)
HR Intern
Boost Payment Solutions
Aug 2023 - Oct 2023 (2 months)
ASProactive HR professional with a passion for service delivery.
Experience
Human Resource Assistant
Junction Family Hospital
Jan 2024 - Present (1 year 10 months)
Customer Care & Administrative Assistant
Prestige Digital Centre
Nov 2021 - Present (4 years)
Content Creator
Data-driven measurement and evaluation leader improving retention and engagement.
Experience
Data & Impact Consultant
Seton Hall University
Nov 2021 - Present (4 years)
Measurement & Learning Lead
All Our Kin
Jan 2018 - Oct 2021 (3 years 9 months)
Continuous Quality Improvement Specialist
SZUnited States90k-150k USD
Experienced practice manager with a focus on healthcare operations.
Experience
Practice Manager (MSO III)
UCLA Health
Jan 2021 - Present (4 years 10 months)
Dynamic and forward-thinking talent leader
Experience
Finance Talent Acquisition Manager
Metropolitan Gaming
Jan 2024 - Present (1 year 10 months)
Talent Acquisition Manager
Freefolk
Jun 2023 - Oct 2023 (4 months)
Head of Talent
Territory Studio
Sep 2022 - Mar 2023 (6 months)
Customer relationship and experience leader driving engagement, retention, and data-informed program success.
Experience
Client Experience Specialist
ALX Africa
Feb 2023 - Present (2 years 9 months)
Community Experience Coordinator
ALX Africa
Feb 2023 - Aug 2023 (6 months)
Customer Service Manager
VUAspiring HR professional with a background in computer science.
Experience
SAP Data Migration Intern
Jindal Aluminium Limited
Python Application Programming Intern
Centre for Advanced Studies
JBLawyer and customer-success professional with strong sales, retention, and client-service expertise.
Experience
Customer Retention Specialist
FoundEver
Apr 2020 - Jul 2025 (5 years 3 months)
Sales Representative
Great Virtual Works
Sep 2015 - May 2017 (1 year 8 months)
SICall Center Agent
Sitel
Jun 2013 - May 2015 (1 year 11 months)
AR
India18k-24k USD
Results-oriented business professional with expertise in account management.
Experience
Account Executive – Emerging Small Businesses
Rippling
Mar 2025 - Present (8 months)
Fenix Power
Sourcing Analyst
Insperity
Associate Recruiter
Connective Talent
TECustomer Success Director
TechTorch
Jan 2023 - Present (2 years 10 months)
Sales Associate
Nordstrom Inc.
Jan 2019 - Jun 2021 (2 years 5 months)
Content Moderator
Majorel
Jan 2022 - Dec 2024 (2 years 11 months)
HMSales Advisor
H&M
Jan 2020 - Dec 2021 (1 year 11 months)
Allround Hairdresser
Rijnijssel
Jan 2016 - Dec 2019 (3 years 11 months)
Morrisons
Apr 2020 - Sep 2020 (5 months)
Sales Assistant
House of Fraser
Sep 2019 - Jan 2020 (4 months)
Sr. ServiceNow Developer / Architect
CGI
Apr 2022 - Apr 2023 (1 year)
LLServiceNow Developer
Loblaw Companies Limited
Aug 2017 - Mar 2022 (4 years 7 months)
HYServiceNow Developer / Admin
Hydro-Québec
Jan 2015 - Jun 2017 (2 years 5 months)
Activity Specialist/Carer
Adventure Zone
Sep 2022 - Jan 2023 (4 months)
Activity Specialist / Customer Service
Adventure Zone
Sep 2022 - Jan 2023 (4 months)
Rawafid Company Limited
Jan 2019 - Nov 2019 (10 months)
Sheraton Sharjah SPA & Resort and Four Points By Sheraton Sh
Sep 2018 - Jul 2020 (1 year 10 months)
Senior Housing Supervisor (Pre-Opening)
Marriott & MEA Downtown Abu Dhabi
Feb 2016 - Jan 2018 (1 year 11 months)
Housing Supervisor (Pre-Opening)
The Ritz-Carlton DIFC
Nov 2010 - Nov 2015 (5 years)
Jul 2010 - Jan 2015 (4 years 6 months)
Mswali
Apr 2021 - Present (4 years 7 months)
CHD plus
Oct 2012 - Dec 2017 (5 years 2 months)
Operations Manager
Santa Clarita ENT and Medical Associates
Jan 2017 - Present (8 years 10 months)
Intermittent Manager / Patient Coordinator
West Medical Center
Jan 2013 - Present (12 years 10 months)
Talent Acquisition Manager
Territory Studio
Jul 2021 - Sep 2022 (1 year 2 months)
Specialist Creative, Tech and Digital Consultant
Stopgap
May 2019 - Jul 2021 (2 years 2 months)
Workstation International Co.
Jan 2022 - Jan 2023 (1 year)
Project Coordinator & Experience Specialist
Anti-Suicide Global Initiative
Nov 2020 - Jan 2022 (1 year 2 months)
Radio Presenter
Bayelsa State Broadcasting Corporation
Mar 2019 - Oct 2020 (1 year 7 months)
Customer Service Representative
Aqua Hotel Resort
Mar 2010 - Dec 2012 (2 years 9 months)
Front Desk Customer Agent
Plaza Hotel Colón
Jul 2009 - Feb 2012 (2 years 7 months)
GTM Advisory
Sprouts.ai
Jul 2024 - Mar 2025 (8 months)
Solution-Led Account Executive
Adobe
May 2022 - Jun 2024 (2 years 1 month)
Account Manager - US
Simplilearn
May 2019 - May 2022 (3 years)
Partner Solutions Advisor
HighRadius
May 2018 - May 2019 (1 year)
