Martin Luther Otchere-Forbih
@martinlutherotchere
HR-focused administrative professional with strong people skills and client-facing experience.
United KingdomWhat I'm looking for
I am an experienced administrative professional with 4+ years in client-facing roles. I am currently focused on transitioning into HR.
In my current role as an Academic Administrator I maintain confidential staff records and manage data in Excel. I update modules and exam histories on Blackboard Learn and prepare documentation for exam boards and meetings.
Previously, as an Administrative Assistant I supported recruitment and onboarding, greeted visitors, and coordinated events. Earlier retail roles honed my customer service and sales skills, including exceeding sales targets by 13% and serving 50+ customers weekly.
I am studying CIPD Level 5 to deepen my HR knowledge and I bring strong organisation, communication and attention to detail to a collaborative team.
Experience
Work history, roles, and key accomplishments
Academic Administrator
SP Jain London School of Management
Sep 2024 - Present (1 year)
Maintain and update confidential staff records and student exam history, producing reports for HR reviews and supporting orientation processes. Prepare documentation for meetings and assist faculty with administrative tasks to improve operational efficiency.
Administrative Assistant
The London Institute of Banking & Finance
Apr 2023 - Sep 2023 (5 months)
Greeted visitors, managed reception duties and assisted with recruitment and onboarding while supporting facilities and event coordination. Handled mail, appointments and student enquiries to ensure smooth front-of-house operations.
Customer Specialist
Morrisons
Apr 2020 - Sep 2020 (5 months)
Operated tills, managed queues and supported warehouse tasks in a high-volume store, improving throughput and shelf availability. Performed stock management, restocking and maintained cleanliness while following health and safety protocols.
Sales Assistant
House of Fraser
Sep 2019 - Jan 2020 (4 months)
Surpassed weekly service targets of 50+ customers and exceeded sales targets by 13% through upselling to over 30% of customers. Managed merchandising, handled inquiries and promoted offers to drive sales.
Education
Degrees, certifications, and relevant coursework
Avado
Associate Diploma in People Management, People Management
2024 -
Currently undertaking the CIPD Level 5 Associate Diploma in People Management covering organisational performance, employee relations, and employment law.
UEUniversity of Essex
Bachelor of Arts, Politics & International Relations
2020 - 2024
Grade: 2:1
Graduated with a 2:1 in Politics & International Relations.
Coopers School, Chislehurst
A Levels, A Levels: Business Studies, Financial Studies, Government & Politics
2018 - 2020
Completed A Levels in Business Studies, Financial Studies and Government & Politics with grades A in Government & Politics, B in Financial Studies and C in Business.
St Columba’s Catholic Boys School
GCSEs, GCSEs
2013 - 2018
Completed 7 GCSEs including a B in English Language and a C in Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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