Grant Posell

Product User Subject Matter Expert (SME) of the TechTorch SaaS product. Spearheading the creation of the Customer Success office by researching, documenting, and implementing Customer Success best practices taught by Client Success, Gainsight and more. Developing content in the platform for client use cases.
Troubleshooting product bugs with customers and coordinating ticket resolution

Product Owner over technology suites within McCorvey Companies. Architecting Web Solutions to improve employee workflows. Coordinating information gathering sessions with the Executive Vice President, Operations, Recruiting, HR, and Accounting to facilitate the build out of the Avionte Applicant Tracking System. Trained Recruiters and built out Workforce solutions.

Implementing Monday.com for all of Layer 3 Communications, certified as a Solutions Architect SME, and coordinating training seminars for all stakeholders. Facilitated the integration between Monday.com & Salesforce. Built a Marketing promotional website front-end with HTML, CSS, and JavaScript.

Founding Member from ChargeShare purchased by Fēnix Power. Technology startup focused on building battery and charging solutions for Electric Vehicles. Managed Web Developer, Industrial Designer and overall operations of the startup. Built out technical processes and worked with customers on their orders.

Evaluated, acquired, and actively sought out candidates for clients of ours who dealt in small to medium sized companies. Worked on building a Boolean Builder with IT on Gitlab; used HTML, CSS, and JavaScript.

Utilized Bullhorn CRM Software, Monster and LinkedIn with Boolean search strings to populate a list for Cold Calling. Created conversation with candidates to understand their situation with the intent to help them in their careers.