Monda Beckon

Delivered prompt and professional support to customers by addressing inquiries, resolving issues, and providing product information over the phone. Efficiently handled 30 to 60 inbound and outbound calls daily, navigating multiple systems to access account details and document interactions. Maintained a customer satisfaction rating of over 90% and consistently met call handling metrics.

Provided compassionate, day-to-day care for individuals, ensuring their safety, comfort, and emotional well-being in a home setting. Assisted with daily activities including bathing, grooming, meal preparation, and medication reminders, while carefully monitoring health changes and communicating concerns to family members. Maintained a clean, organized, and uplifting environment by completing ligh

Provided excellent customer service in a fast-paced environment by taking orders, preparing food, and accurately handling cash transactions. Managed customer inquiries and concerns with professionalism, ensuring satisfaction while adhering to food safety and quality control procedures. Handled over 100 customer transactions per shift efficiently.

Developed strong analytical and research skills. Designed and executed empirical studies, performed data analysis using tools such as SPSS and Excel, and interpreted behavioral data to draw meaningful conclusions and support psychological theory. Earned a Psychology degree with a comprehensive focus on human behavior, mental processes, and evidence-based approaches to interpersonal and organizatio

Completed an accelerated HR training program focused on mastering the aPHR training curriculum and core HR functions, including talent acquisition, employee relations, compensation & benefits, and HR operations. Developed practical proficiency in leading technical tools Workday and Microsoft Office Suite, ensuring effective HR data management and reporting. Applied critical thinking and problem-so

Earned a High School Diploma with a strong foundation in core academic subjects and applied skills across communication, problem-solving, and collaboration. Completed coursework in English, mathematics, science, and social studies, while participating in team projects, presentations, and extracurricular activities that supported well-rounded personal and academic development. Developed essential w