Open to opportunities

chocha Victoria

@chochavictoria

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Customer relationship and experience leader driving engagement, retention, and data-informed program success.

Nigeria

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What I'm looking for

I seek a role where I can lead learner or customer experience programs, use data and tech to boost engagement/retention, mentor teams, and drive measurable impact in a collaborative culture.

I am an enthusiastic and adaptable customer relationship and experience specialist with over 4 years of experience in project management and learner engagement. I build strong relationships, drive engagement, and consistently exceed customer expectations.

At ALX Africa I managed a team of 20 learner coordinators across Lagos, led engagement initiatives that increased learner engagement by 20%, reduced churn by 10%, and helped train over 6,000 learners. I collaborate with cross-functional teams to design curricula and improve program success rates by 15%.

Previously I managed client relationships and operations to achieve a 60% client satisfaction rate and reduced project completion times by 25% using cloud-based tools. I also increased community engagement by 30% through volunteer recruitment and targeted outreach in a mental health initiative.

I am passionate about leveraging technology and data to personalize experiences, mentor learners across tech tracks, and develop strategic programs that improve retention and outcomes. I bring strong communication, leadership, and analytical skills to drive measurable impact.

Experience

Work history, roles, and key accomplishments

Current

Client Experience Specialist

Current

ALX Africa

Feb 2023 - Present (2 years 8 months)

Manage a team of 20 learner coordinators across Lagos hubs, driving engagement initiatives that increased learner engagement by 20% and reduced churn by 10% while contributing to training over 6,000 learners.

Project Management Asana Slack Data Analysis Mentoring Community Management

Community Experience Coordinator

ALX Africa

Feb 2023 - Aug 2023 (6 months)

Coordinated cross-departmental learner services and implemented a learner experience program that raised satisfaction and engagement by 20%, achieving a 4/5 CSAT across hubs.

Customer Service Program Design Data Analysis Reporting Onboarding CSAT

Customer Service Manager

Workstation International Co.

Jan 2022 - Jan 2023 (1 year)

Managed end-to-end client relationships, improved client satisfaction to 60%, reduced project completion times by 25% via cloud tools, and closed monthly sales of ₦15–20M.

Client Relations Sales Cloud Technology Process Improvement CRM Team Leadership

Project Coordinator & Experience Specialist

Anti-Suicide Global Initiative

Nov 2020 - Jan 2022 (1 year 2 months)

Recruited, trained, and managed volunteers to expand community resources, increasing community engagement by 30% and outreach effectiveness by 20% for marginalized populations.

Community Outreach Volunteer Management Program Coordination Training Outreach Monitoring & Evaluation Stakeholder Engagement

Radio Presenter

Bayelsa State Broadcasting Corporation

Mar 2019 - Oct 2020 (1 year 7 months)

Hosted live radio programs, increased audience participation by 25% through engaging content and interviews, and maintained professional on-air conduct during live broadcasts.

On Air Presentation Content Development Interviewing Public Speaking

HR / Executive Assistant

Thor Equipment & Sound Facility Ltd

Jul 2018 - Mar 2019 (8 months)

Streamlined benefits administration and improved HR operational efficiency by evaluating workflows and recommending enhancements to support employee well-being.

HR & Administration Benefits Management Process Improvement Employee Relations Administrative Support