Open to opportunities

Sandra Zelada

@sandrazelada

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Experienced practice manager with a focus on healthcare operations.

United States

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What I'm looking for

I am looking for a role that allows me to lead healthcare operations, enhance patient care, and foster a collaborative team environment.

I am a dedicated healthcare professional with a Master's in Healthcare Administration from the University of Southern California. My experience as a Practice Manager at UCLA Health has equipped me with the skills to establish operational goals, analyze clinic statistics, and ensure compliance with regulatory standards. I thrive in dynamic environments where I can lead teams to optimize patient care and operational efficiency.

Throughout my career, I have successfully managed fiscal and budget analysis, ensuring that all operations align with clinical and organizational goals. My role involves collaborating with directors to develop annual budgets and maintain financial integrity. I am passionate about fostering a positive workplace culture, recruiting and training staff, and implementing effective administrative procedures that enhance patient experiences.

Experience

Work history, roles, and key accomplishments

Practice Manager (MSO III)

UCLA Health

Jan 2021 - Present (4 years 6 months)

Established goals with the CPN Director of Operations and implemented changes to achieve them, while also analyzing current clinic statistics and projecting future changes. Directed all medical records and patient confidentiality issues, ensuring compliance with Faculty Practice Group guidelines and other regulatory agencies.

Budget Management Operations Management Training Regulatory Compliance Financial Reporting Policy Implementation Resource Allocation

Operations Manager

Santa Clarita ENT and Medical Associates

Jan 2017 - Present (8 years 6 months)

Analyzed daily metrics to monitor operational efficiency, equipment utilization, performance, and profitability, and managed staff recruitment, training, and performance reviews. Oversaw provider credentialing, accounts payable, payroll, HR, and ensured compliance with all regulatory requirements.

Recruitment Performance Reviews Credentialing Accounts Payable Payroll HR Management Regulatory Compliance Inventory Management

Intermittent Manager / Patient Coordinator

West Medical Center

Jan 2013 - Present (12 years 6 months)

Managed staff relations, including performance management, staff satisfaction, and conflict management. Performed and oversaw scheduling for the center.

Performance Management Conflict Resolution Scheduling Patient Coordination

Education

Degrees, certifications, and relevant coursework

University of Southern California

Master's in Healthcare Administration, Healthcare Administration

Completed a Master's degree focusing on healthcare administration. The program provided advanced knowledge and skills essential for leadership roles within the healthcare industry.

University of Phoenix

Bachelor's in Healthcare Administration, Healthcare Administration

Obtained a Bachelor's degree in Healthcare Administration, building foundational knowledge in healthcare management. This included studies in healthcare systems, policies, and operational aspects.

Corinthian College

Medical Assistant Program, Medical Assistant

Completed a Medical Assistant Program at Corinthian College. This trade school program provided practical skills and knowledge necessary for a medical assistant role.