JBJavier Bolaños
@javierbolaos
Lawyer and customer-success professional with strong sales, retention, and client-service expertise.
NicaraguaWhat I'm looking for
I am a licensed lawyer and notary with a diverse background in customer service, sales, and client retention across hospitality, call center, and legal-support environments.
I have practical experience drafting discovery documents in a law office and supporting HR and payroll functions early in my career, demonstrating attention to detail and procedural compliance.
In customer-facing roles I have handled international calls, billing, cash management, tours and events coordination, and consistently met or exceeded sales and retention targets through persuasive communication and account analysis.
I pursue continuous professional development in IT, English language proficiency, and market strategies to improve client outcomes and support organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Retention Specialist
FoundEver
Apr 2020 - Jul 2025 (5 years 3 months)
Performed retention outreach for cable/internet/phone customers, negotiated to prevent cancellations, upsold service packages, and consistently exceeded retention and upsell targets.
Sales Representative
Great Virtual Works
Sep 2015 - May 2017 (1 year 8 months)
Worked in sales for dietary supplements, managing inquiries, processing orders, and contributing to team sales targets through direct customer engagement.
SICall Center Agent
Sitel
Jun 2013 - May 2015 (1 year 11 months)
Handled international inbound calls, providing customer support across global markets and resolving inquiries for diverse client accounts.
Customer Service Representative
Aqua Hotel Resort
Mar 2010 - Dec 2012 (2 years 9 months)
Provided guest services including billing, cash handling, event and tours organization, and planning, using English to assist international visitors.
Front Desk Customer Agent
Plaza Hotel Colón
Jul 2009 - Feb 2012 (2 years 7 months)
Managed front-desk operations including billing, cash handling, tours coordination and guest services, leveraging English proficiency to support international guests.
HR Assistant
Atlantic Apparel
Jan 2009 - Jul 2009 (6 months)
Supported Human Resources operations including attendance control, payroll/INSS calculations, and issuing employment certificates, improving administrative accuracy.
Discovery Department Assistant
DTLA Law Office
Drafted and prepared discovery documents including requests for admission, production, and interrogatories, ensuring timely delivery and accuracy for attorneys.
Education
Degrees, certifications, and relevant coursework
English Language Academy (ELA), Granada
English Language Certification, English Language
2007 - 2010
Completed English language studies (Levels I–VI and conversation courses) between 2007 and 2010.
Computer Operator College Guadalupe
Technical Certificate, Computer Operations
2005 - 2005
Completed a Computer Operator technical program endorsed by INATEC in 2005.
Colegio Guadalupe
Secondary School Certificate, Secondary Education
Completed secondary education at Colegio Guadalupe.
INATEC / Incec, Granada
Technical Certificate, Information Technology
2007 - 2009
Completed technical courses in Preventive Maintenance (2007) and Technical Programming (2009).
Salesian College
Primary Certificate, Primary Education
Completed primary education at Salesian College.
MASINFA
Certificate, English for Call Centers
2013 - 2013
Completed an English course for Call Center from October to December 2013.
INECHSA
Seminar Attendance, Marketing
2010 - 2010
Attended a Market Strategies seminar in November 2010.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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