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Dedicated Care Team Specialist with a passion for customer experience.
Experience
Care Team Specialist
Alix Estate Settlement
Sep 2024 - Present (1 year 2 months)
Senior Customer Experience Advocate
Omaze
Oct 2018 - Mar 2024 (5 years 5 months)
PTO President
Orange Crescent School
Sep 2010 - May 2020 (9 years 8 months)
Medical Sales Representative/Account Manager
Ameritox
Oct 2008 - Sep 2010 (1 year 11 months)
KLAspiring clinical psychologist passionate about mental health and wellness.
Experience
Psychology Learning Community Ambassador
“FACE IT” Psychology Learning Community, Norfolk State Unive
Sep 2024 - May 2025 (8 months)
Mentor
Robert C. Nusbaum Honors College, Norfolk State University
Sep 2024 - May 2025 (8 months)
Undergraduate Student Researcher
Dedicated customer experience advocate with a passion for support excellence.
Experience
Customer Experience Advocate
Electronic Arts
Jun 2020 - Aug 2024 (4 years 2 months)
MLCompassionate social work student with strong crisis management skills.
Experience
Chat & Text Support Representative
AT&T
Jun 2023 - Present (2 years 5 months)
Substitute Teacher
ESS
Sep 2021 - Present (4 years 2 months)
Call Center Representative
AJCompassionate nursing student with crisis intervention and patient care experience.
Experience
Volunteer Crisis Counselor
Crisis Text Line
May 2023 - Present (2 years 6 months)
Camp Counselor
YMCA
May 2023 - Aug 2023 (3 months)
Cashier
KFC
Jun 2021 - Oct 2022 (1 year 4 months)
Compassionate Peer Support Specialist dedicated to mental health recovery.
Experience
Peer Support Specialist
Austin Sobering Center
May 2025 - Present (6 months)
Care Coordinator
Driftwood Recovery
May 2023 - Present (2 years 6 months)
Empathetic remote support expert. I solve customer problems clearly, build loyalty, and thrive in high-stakes roles.
Experience
Certified Nursing Assistant
Grady Memorial Hospital
Aug 2022 - Feb 2023 (6 months)
EHPatient Care & Telemetry Technician
Emory University Hospital
Aug 2017 - Oct 2021 (4 years 2 months)
Patient Care Technician
DeKalb Medical Center
Nov 2016 - Jul 2017 (8 months)
MRCustomer-focused IT professional with a passion for communication and technical skills.
Experience
Customer Representative
Quantrics Enterprises Inc.
May 2021 - Present (4 years 6 months)
CHSeasoned customer service leader with 18+ years of experience.
Experience
Lead Customer Support Specialist
Starlink / SpaceX
Nov 2022 - Jan 2025 (2 years 2 months)
Disaster Recovery Customer Specialist
FEMA
Mar 2019 - Nov 2022 (3 years 8 months)
Front Office Coordinator / Patient Support
SWDedicated customer support agent with 3+ years in healthcare.
Experience
Content Creator & Digital Educator
Self-Employed
Jan 2022 - Present (3 years 10 months)
Educator & Curriculum Coordinator
Leading Edge Academy
Jan 2019 - Present (6 years 10 months)
SNCommunity Support Specialist focused on Web3, creator ecosystems, and user education.
Experience
Community Support Specialist
Web3 DAO Collective
Jan 2023 - Present (2 years 10 months)
Community Manager
DeFiVerse Labs
Jan 2021 - Jan 2023 (2 years)
Customer Support Representative
Aerofood Indonesia
CIEmpathetic customer service representative with a passion for problem-solving.
Experience
Customer Service Representative
Walmart Customer Care
Feb 2023 - Jan 2025 (1 year 11 months)
Cold Caller/Sales Representative
CMP International
Jan 2021 - Jan 2024 (3 years)
Community Support Specialist focused on Web3 user support, empathy, and clear problem resolution.
Experience
Community Support Specialist
Self-Driven
Jan 2024 - Dec 2025 (1 year 11 months)
Legal Advisor
GAL Trading LLC
Jan 2019 - Dec 2025 (6 years 11 months)
Customer service specialist with 3+ years delivering empathetic, tech-enabled support.
Experience
Sales Specialist
Hilton USA
Jan 2022 - Jan 2024 (2 years)
Customer Service Representative
Berachah Services
Jan 2020 - Jan 2022 (2 years)
Office Assistant Intern
NAPTIP
Jan 2019 - Jan 2020 (1 year)
Dynamic customer service professional with a proven track record.
Experience
AppleCare Advisor
Apple
Jan 2024 - Nov 2024 (10 months)
Customer Care Rep
Websters Bank
Jun 2022 - Dec 2023 (1 year 6 months)
Receiver
Visionworks
Oct 2021 - Mar 2022 (5 months)
JRHighly organized and client/patient-focused professional with 4 years of experience.
Experience
Patient Care Specialist
Eye Associates Of Tucson
Mar 2022 - Present (3 years 8 months)
IMMedical Office Assistant
Internal Medicine
Oct 2021 - Mar 2022 (5 months)
Cashier
Walmart Inc.
Aug 2019 - Jan 2022 (2 years 5 months)
Motivated IT student with strong communication and teamwork skills.
Experience
Customer Support Representative
China Greatwall Hospital
Jan 2023 - Present (2 years 10 months)
Customer service professional delivering empathetic, efficient technical support.
Experience
IT Support Assistant
Sitel Group
Jul 2022 - Jun 2025 (2 years 11 months)
ASClient Support Case Manager
Alberta Health Services
May 2021 - Jun 2022 (1 year 1 month)
Customer Service Representative
IntouchCX
Jul 2016 - Jun 2020 (3 years 11 months)
OYCustomer service professional driving improved satisfaction and efficiency.
Experience
Customer Service Representative
Bright Solutions Call Center
Mar 2022 - Present (3 years 8 months)
Virtual Customer Support Specialist
Global Virtual Assistants
Jun 2021 - Feb 2022 (8 months)
Call Center Agent
Customer-focused Customer Service Representative delivering empathetic, timely support and CRM-driven insights.
Experience
Customer Service Representative
Alerzo Limited
Nov 2022 - Present (3 years)
Assistant Clerk
Ede South Local Government
Jul 2021 - Jun 2022 (11 months)
Assistant Secretary
Norfolk State University
May 2023 - May 2025 (2 years)
Practicum Student
Office of Accessibility Services, Norfolk State University
Aug 2024 - Nov 2024 (3 months)
President
Psychology Club, Norfolk State University
Jan 2024 - Sep 2024 (8 months)
Solar Xchange
Jan 2022 - May 2023 (1 year 4 months)
Behavioral Health Technician
Resurgence Texas
May 2023 - Present (2 years 6 months)
Med Tech
Symphony of Wimberley
Feb 2022 - Present (3 years 9 months)
Telemetry Technician / CNA
Aurora Kenosha
Oct 2012 - Apr 2015 (2 years 6 months)
Certified Nursing Assistant
Franciscan Villa
May 2010 - May 2012 (2 years)
Customer Service Associate
Sutherland Global Services
Oct 2019 - May 2021 (1 year 7 months)
CDC / Primary Health Care, Inc.
Jan 2019 - Nov 2022 (3 years 10 months)
Assistant Store Manager
Tulip Tree Florist
May 2006 - Jan 2019 (12 years 8 months)
Behavioral Health Technician
Scottsdale Providence Recovery Center
Jan 2017 - Present (8 years 10 months)
Jan 2020 - Jan 2021 (1 year)
Human Resource Specialist
Army Reserve
Feb 2015 - Jul 2021 (6 years 5 months)
Chat Support Rep
Hulu
Aug 2020 - Feb 2021 (6 months)
Sunshine Communications
Jan 2020 - May 2021 (1 year 4 months)
Department of Petroleum Resources
Sep 2018 - Mar 2019 (6 months)
