Patricia Padilla
@patriciapadilla
I am a dedicated guest services professional delivering empathetic customer care and efficient front-desk operations.
What I'm looking for
I am a dedicated and empathetic service professional with multi-year experience delivering high-quality customer interactions and operational support. I prioritize clear communication, proactive problem-solving, and a calm approach under pressure.
At a major event venue, I developed and implemented service initiatives that decreased wait times and improved customer satisfaction during high-volume events. I consistently resolved product and service concerns to help retain customers and support sales goals.
In my current caregiver role I provide social and emotional support, manage daily living tasks, coordinate transportation, and assist with personal care, demonstrating discretion, reliability, and strong time-management. I bring compassion and attention to detail to every client and guest interaction.
I hold multiple associate degrees and am pursuing further study in recreation and tourism management, and I am eager to apply my transferable skills to a front-desk or guest services role where I can contribute to excellent guest experiences and operational efficiency.
Experience
Work history, roles, and key accomplishments
Caregiver/Senior Companion
Multi Care Services LLC
Dec 2018 - Present (6 years 11 months)
Provide ongoing social, emotional, and personal care support, managing daily activities, meal preparation, medication reminders, transportation, and light housekeeping to promote client independence. Demonstrate empathy, reliability, and strong time management across recurring client engagements.
Food Service Associate
Rose Bowl Stadium
Oct 2017 - Mar 2018 (5 months)
Implemented customer service initiatives that decreased wait times and enhanced satisfaction during high-volume stadium events. Resolved customer concerns promptly, contributing to improved retention and sales.
Education
Degrees, certifications, and relevant coursework
California State University, Northridge
Associate of Science, Recreation, Tourism, and Management
2020 -
Pursuing an Associate of Science in Recreation, Tourism, and Management at California State University, Northridge since August 2020.
Los Angeles Pierce College
Associate of Science, Business Administration
2018 - 2020
Completed an Associate of Science in Business Administration at Los Angeles Pierce College from August 2018 to May 2020.
Los Angeles Pierce College
Associate of Science, Economics
2018 - 2020
Completed an Associate of Science in Economics at Los Angeles Pierce College from August 2018 to May 2020.
Los Angeles Pierce College
Associate of Arts, Social Behavioral Sciences
2018 - 2020
Completed an Associate of Arts in Social Behavioral Sciences at Los Angeles Pierce College from August 2018 to May 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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