Valeria Alfonso
@valeriaalfonso
I am an experienced bilingual care specialist delivering empathetic customer support and administrative excellence.
ArgentinaWhat I'm looking for
I am a compassionate bilingual care specialist with over 10 years' experience in customer support, user assistance, and administrative care services. I have supported international clients, led onboarding and KYC/AML validation, and received recognition including Star of the Month and the Hero Award.
In clinical and front-desk roles I managed scheduling, billing (AFIP and insurance), reporting, and confidential administrative procedures while training and mentoring colleagues. I adapt quickly to new digital tools (Google Suite, Slack, Microsoft Office) and focus on combining client advocacy, precise administration, and collaborative process improvement.
Experience
Work history, roles, and key accomplishments
Front Desk Administrator
Equipo Terapéutico del Parque
Jan 2022 - Jan 2024 (2 years)
Provided empathetic patient and family support via WhatsApp, email and scheduling platforms; managed calendars, billing (AFIP/insurance) and confidential administrative procedures to support treatment continuity.
ASSenior Customer Support Specialist
American Express Argentina S.A.
Jan 2008 - Jan 2021 (13 years)
Supported international cardholders (80% English / 20% Spanish) across onboarding, eligibility and account services, resolving complex cases and collaborating with Compliance and Tech teams to improve workflows.
Customer Service Specialist
Teletech International
Jan 2006 - Jan 2008 (2 years)
Delivered bilingual technical and order support for U.S. clients (Time Warner Cable, Home Depot), handling inbound calls, scheduling and troubleshooting to maintain service quality.
Customer Service Specialist
Teleperformance
Jan 2004 - Jan 2006 (2 years)
Assisted U.S. clients with account setup and troubleshooting, strengthening active listening and problem-solving to resolve inquiries efficiently.
Education
Degrees, certifications, and relevant coursework
UAUniversidad de Buenos Aires
Associate's Degree in Law, Law
Completed an Associate's Degree in Law at the Universidad de Buenos Aires, awarded in 2024.
Edinburgh School of English
Certificate in Advanced English (CAE), English Language
Obtained the CAE Certificate in Advanced English from Edinburgh School of English in 2002.
Basil Paterson
IELTS Band 7.0, English Language
Achieved an overall IELTS Band 7.0 through Basil Paterson in 2002.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
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