Open to opportunities

Dan Hamuli

@danhamuli

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Detail-oriented customer support professional with data management expertise.

United States

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What I'm looking for

I seek a role that values customer-centric approaches and offers opportunities for growth.

With four years of experience in customer support roles, I have honed my skills in managing large volumes of data and maintaining accurate customer records. My journey began at Capital One, where I addressed customer inquiries and resolved issues, ensuring a high level of service and satisfaction. This role laid the foundation for my understanding of effective communication and problem-solving in a fast-paced environment.

At Accredo, I further developed my abilities by handling inbound and outbound calls, consistently exceeding productivity targets. My empathetic approach and active listening skills allowed me to connect with patients and address their concerns effectively. Currently, at Aetna, I provide patient-centric care, navigating complex healthcare processes while adhering to strict confidentiality regulations. My commitment to improving customer experiences drives my professional ethos.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Aetna Texas Healthcare

Sep 2023 - Jan 2025 (1 year 4 months)

Provided empathetic and patient-centric care by actively listening to concerns, addressing inquiries, and resolving issues related to healthcare services, insurance, and billing. Effectively communicated complex medical information to patients with diverse backgrounds and understanding levels, ensuring clarity and comprehension while maintaining patient confidentiality and adhering to HIPAA regula

Patient Care HIPAA Problem Solving Communication

Healthcare Customer Service Representative

Accredo Texas

Aug 2022 - Aug 2023 (1 year)

Handled inbound/outbound calls, resolved patient inquiries, and explained complex medical information. Skilled in problem-solving, active listening, and using multiple software systems. Consistently exceeded call volume productivity targets, handling an average of 70 calls daily.

Outbound Calling Software Systems

Customer Support Representative

Capital One

Feb 2021 - Aug 2022 (1 year 6 months)

Addressed and resolved customer inquiries, ensuring issue resolution and information provision regarding products and services. Maintained accurate customer records, enhancing data management and service personalization. Identified and escalated complex issues to appropriate teams, contributing to continuous improvement of customer experience.

Data Management Customer Experience

Education

Degrees, certifications, and relevant coursework

University of Rwanda

B.S., Finance

Studied the fundamentals of finance, including financial markets, investment strategies, and corporate finance principles. Gained expertise in data analysis and financial modeling.