Open to opportunities

Obinna Igbo

@obinnaigbo

Customer support specialist and administrative assistant delivering empathetic multichannel service and organized operational support.

Nigeria

Message

What I'm looking for

I'm seeking a remote customer-facing role where I can apply empathetic support and administrative skills, use CRM tools, resolve issues quickly, and grow in a collaborative, fast-paced team.

I am a customer support specialist and administrative assistant with hands-on experience resolving inquiries across email, phone, and live chat. I consistently maintain high satisfaction—resolving 95% of tickets within 24 hours and supporting large volumes of client communications.

I combine strong organizational skills—calendar and email management, report compilation, and web research—with practical familiarity with CRM concepts, Google Workspace, Microsoft Office, and Trello. I hold a B.Sc. in Business Management and recent certifications in Virtual Assistance and CRM, and I bring empathetic communication and dependable follow-up to customer-facing teams.

Experience

Work history, roles, and key accomplishments

Current

Administrative Virtual Assistant

Current

Aarabon Pharmaceuticals

Feb 2025 - Present (1 year 4 months)

Respond to 100+ client emails weekly and collaborate with internal teams to resolve customer inquiries; manage calendars and prepare reports to support customer-facing decisions.

Customer Support Calendar Management Reporting CRM Cross Functional Collaboration Google Workspace Microsoft Office

Customer Service Representative

Farm Fresh Delight

May 2024 - Dec 2024 (7 months)

Provided support to 50+ customers weekly via email and phone, maintained a 95% customer satisfaction rate, and resolved 95% of support tickets within 24 hours.

Customer Support Phone Support Email Support Ticket Resolution CRM Zendesk Time Management