Naomi Boundi

Provided timely and empathetic customer support via email, chat, and phone, resolving issues related to orders, returns, and product inquiries. Handled and escalated technical issues using tools like Zendesk and Gorgias, ensuring smooth checkout and account functionality. Managed order tracking, fulfillment status, and coordinated with shipping partners to resolve delivery issues.

Provided timely and empathetic customer support via email, chat, and phone, resolving issues related to orders, returns, and product inquiries. Handled and escalated technical issues using tools like Zendesk and Gorgias, ensuring smooth checkout and account functionality. Managed order tracking, fulfillment status, and coordinated with shipping partners to resolve delivery issues.

Delivered high-quality customer service by addressing inquiries, processing returns, and resolving issues through Amazon's internal systems. Managed customer communication efficiently via Zendesk, ensuring quick and empathetic support aligned with Amazon's standards. Utilized HubSpot CRM to track and manage leads, customer information, and follow-ups.

Responded to incoming calls, emails, or chats from customers about their accounts. Made outbound calls to remind or notify customers of overdue payments. Helped customers understand their debts and available options, offering payment plans or settlements based on company policies.

Performed data labeling and annotation of diverse data types, including images, following specific project guidelines. Reviewed and verified annotations to ensure consistency and adherence to quality standards. Incorporated feedback from project managers and quality analysts to refine annotation techniques and improve data quality.

Delivered high-quality customer service by addressing inquiries, processing returns, and resolving issues through Amazon’s internal systems. Managed customer communication efficiently via Zendesk, ensuring quick and empathetic support aligned with Amazon’s standards. Utilized HubSpot CRM to track and manage leads, customer information, and follow-ups.

Responded to incoming calls, emails, or chats from customers about their accounts. Made outbound calls to remind or notify customers of overdue payments. Helped customers understand their debts and available options, offering payment plans or settlements based on company policies.

Performed data labeling and annotation of diverse data types, including images, following specific project guidelines. Reviewed and verified annotations to ensure consistency and adherence to quality standards. Incorporated feedback from project managers and quality analysts to refine annotation techniques and improve data quality.

Acquired foundational knowledge in business management principles and practices. Developed skills relevant to various aspects of business operations.

Studied core principles of business management, including finance, marketing, human resources, and operations. Developed strong analytical and problem-solving skills applicable to various business environments.