Rakshit Dua
@rakshitdua
I am a customer support specialist delivering empathetic, solutions-driven service.
IndiaWhat I'm looking for
I am a customer support specialist with over four years of experience across Teleperformance Global Services, Amazon Development Centre, and Reliance Projects & Property Management Services Limited, supporting customers on orders, billing, account issues, and roaming/network problems. I hold a B.A. (English Hons.) from the University of Delhi (2021–2024).
I consistently resolve complex issues, coordinate service and repair assistance, and meet performance metrics such as AHT, FCR and CSAT while handling inbound/outbound calls, escalations, and order management. I deliver empathetic, solutions-driven support focused on improving customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Reliance Projects & Property Management Services Limited
Feb 2025 - Aug 2025 (6 months)
Assisted customers with service and repair bookings, product guidance, and network/data troubleshooting while tracking service orders and escalating to ensure timely resolutions and KPI compliance.
ACHandled customer inquiries on the Amazon platform covering orders, refunds, account and device issues while adhering to CSAT and AHT targets and coordinating escalations as needed.
TSProvided inbound and outbound customer support for orders, billing, roaming, and account issues while meeting KPIs including AHT, FCR, and CSAT, and escalating complex cases to internal teams.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Delhi
Bachelor of Arts, English (Honours)
2021 - 2024
Completed Bachelor of Arts (Honours) in English at the University of Delhi (2021–2024).
Goodley Public School
Class 12 (CBSE), Higher Secondary Education
2020 - 2021
Completed CBSE Class 12 at Goodley Public School (2020–2021).
Goodley Public School
Class 10 (CBSE), Secondary Education
2019 - 2020
Completed CBSE Class 10 at Goodley Public School (2019–2020).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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