Charmagne Ancaja

I am a warm, curious, and solutions-focused customer support professional with hands-on experience supporting fast-moving, tech-enabled platforms. I specialize in simplifying complex policies, handling sensitive escalations calmly, and resolving technical issues across chat, voice, and email using Zendesk and Salesforce.

I consistently deliver high quality outcomes—QA scores in the mid-to-high 90s, strong CSAT, and reliable productivity—while maintaining excellent attendance and fast AHT. I seek a remote-first team where I can grow my skills and continue making life easier for customers worldwide.