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Katerina Davri

@katerinadavri

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Multilingual customer support specialist with leadership experience in digital media and mental health-focused studies.

Greece

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What I'm looking for

I seek roles combining empathetic customer support, leadership, and digital content creation where I can apply business and mental health studies for growth.

I am a dynamic, multilingual customer support professional with hands-on experience in high-volume, multilingual environments and a track record of promotion to senior specialist and team manager. I combine strong communication, problem-solving, and leadership skills with experience in social media management and creative digital tools.

Currently studying Business Management Administration and Mental Health Counseling through the “Health of the Soul” program, I aim to blend business acumen with psychological support to deliver empathetic, professional service and meaningful digital content.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

TTEC

Jan 2022 - May 2023 (1 year 4 months)

Provided high-level multilingual support for Booking.com customers, was promoted to Senior Specialist and Team Manager for strong performance and leadership, improving service quality and team coordination.

Customer Support Team Leadership Escalation Management CRM Communication Problem Solving Booking.Com

Customer Service Agent

Webhelp

Sep 2021 - Jan 2022 (4 months)

Supported Airbnb clients in the German market, delivering efficient and empathetic solutions and maintaining high customer satisfaction through clear communication.