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@katerinadavri
Multilingual customer support specialist with leadership experience in digital media and mental health-focused studies.
GreeceI am a dynamic, multilingual customer support professional with hands-on experience in high-volume, multilingual environments and a track record of promotion to senior specialist and team manager. I combine strong communication, problem-solving, and leadership skills with experience in social media management and creative digital tools.
Currently studying Business Management Administration and Mental Health Counseling through the “Health of the Soul” program, I aim to blend business acumen with psychological support to deliver empathetic, professional service and meaningful digital content.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
TTEC
Jan 2022 - May 2023 (1 year 4 months)
Provided high-level multilingual support for Booking.com customers, was promoted to Senior Specialist and Team Manager for strong performance and leadership, improving service quality and team coordination.
Webhelp
Sep 2021 - Jan 2022 (4 months)
Supported Airbnb clients in the German market, delivering efficient and empathetic solutions and maintaining high customer satisfaction through clear communication.
Coffee Island
May 2021 - Jun 2021 (1 month)
Delivered fast-paced customer service and teamwork in a busy café environment, enhancing customer experience and operational efficiency.
Degrees, certifications, and relevant coursework
Mental Health Counseling
Ongoing studies in Mental Health Counseling through the "Health of the Soul" program to develop counseling and mental health support skills.
UMBachelor of Arts, Business Management Administration
2020 - 2024
Pursuing a Bachelor's in Business Management Administration at the University of Western Macedonia, with expected completion in October 2024.
Software and tools used professionally
GreeceYou can contact Katerina and 90k+ other talented remote workers on Himalayas.
Message Katerina
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