AIAsher Iheme
@asheriheme
Empathetic customer support specialist with 5+ years of experience.
NigeriaWhat I'm looking for
I am an empathetic and detail-oriented Customer Support Specialist with over 5 years of experience in delivering timely and effective support across various channels including chat, email, and social media. My journey has been marked by a commitment to resolving technical and billing issues while consistently improving customer satisfaction scores. I pride myself on my ability to multitask under pressure and my dedication to putting the customer first.
In my most recent role at beautIFU Ennada, I handled over 50 daily inquiries, achieving a customer satisfaction rate of over 90%. I collaborated cross-functionally to enhance communication workflows and created internal FAQs that reduced repetitive inquiries by 30%. My technical skills include proficiency in CRM tools such as Intercom, Zendesk, and Salesforce, which I utilize to manage tasks efficiently and maintain resolution times within company SLAs.
Beyond my technical abilities, I am passionate about optimizing customer experiences and advocating for mental health. I thrive in fast-paced, global support environments and am always eager to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
beautIFU Ennada
Nov 2018 - May 2025 (6 years 6 months)
Handled 50+ daily inquiries via chat, email, and social media, consistently resolving issues within 24 hours. Achieved and maintained a 90%+ customer satisfaction rate by delivering empathetic, clear, and timely support. Troubleshoot technical and billing issues, assisted with product education, and provided order updates.
Social Media Manager
beautIFU Ennada
May 2018 - May 2025 (7 years)
Responded to customer messages and concerns on Instagram, Facebook, and TikTok, maintaining brand tone and clarity. Scheduled and tracked campaigns, aligned messaging with active offers, and reported on engagement metrics.
Administrative & Social Media Assistant / Inventory Manager
SCUUPNG
Oct 2016 - Jan 2018 (1 year 3 months)
Supported customers with product inquiries and order follow-ups through DMs and email. Managed inventory records, streamlined communication with logistics partners, and updated internal tools.
Litigation Secretary & Administrative Assistant
A.R.T Omuvwie & Co.
Jan 2014 - Apr 2015 (1 year 3 months)
Provided front-line support to walk-in clients and managed correspondence with empathy and discretion. Handled sensitive documentation, scheduled meetings, and supported smooth client experiences in a fast-paced legal environment.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Mass Communication
Obtained a Higher National Diploma in Mass Communication. Focused on developing communication skills and understanding media dynamics.
Yaba College of Technology
Ordinary National Diploma, Mass Communication
Completed an Ordinary National Diploma in Mass Communication. Gained foundational knowledge in various aspects of mass communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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