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SaaS Customer Success Manager dedicated to enhancing customer satisfaction.
Experience
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 9 months)
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 9 months)
200k-350k BRL
I am a sales and marketing leader driving revenue through tech, media, and innovation.
Experience
Senior Key Account Manager
JoomPro Brazil
Jul 2023 - Aug 2024 (1 year 1 month)
Senior Sales Specialist
130k-200k AUD
Global SaaS | Leadership | Customer Success | Implementation, Training and Support
Experience
Global Head of Client Operations
Honeywell Forge VMS
Jun 2024 - Present (1 year 5 months)
Results-driven Customer Success professional with over 10 years of experience.
Experience
Strategic Accounts Director
Augmedix
Dec 2024 - Present (11 months)
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Principal Customer Success Manager
60k-150k USD
Experienced law clerk/paralegal with a strong background in legal documentation.
Experience
Law Clerk
TANYA FARKOUH MARTIN P. C.
May 2024 - Present (1 year 6 months)
Law Clerk
CONROY SCOTT LLP
Dynamic customer success leader with 19+ years of experience.
Experience
Property Custodial Officer
National Library of Medicine
Jan 2016 - Present (9 years 10 months)
Product Advisor and Inventory Control Expert
Microsoft
Jan 2011 - Dec 2016 (5 years 11 months)
Product Specialist
Customer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
100k-140k USD
Experienced customer success professional with a focus on client satisfaction.
Experience
Product Success Lead
Privacy Hub by Datavant
Jan 2023 - Jul 2024 (1 year 6 months)
Customer Success Manager driving retention, adoption, and revenue growth for SaaS.
Experience
Customer Success Manager
Owner.com
May 2025 - Present (6 months)
Renewals Specialist II
Certinia
Aug 2022 - May 2025 (2 years 9 months)
Customer Retention Lead
90k-200k USD
Results-driven Renewals Manager with SaaS expertise, skilled in retention, growth, & negotiations.
Experience
Renewals Manager
Robin Powered
Feb 2022 - Present (3 years 9 months)
Highly accomplished Renewals Manager with a focus on customer success.
Experience
Renewals Manager
OpenText
Nov 2023 - May 2024 (6 months)
Renewals Manager
OpenText
Nov 2023 - May 2024 (6 months)
Renewal Account Manager
Teradata Corporation
May 2020 - Jan 2023 (2 years 8 months)
Customer Success & Revenue Operations leader driving SaaS renewals, churn reduction and revenue growth.
Experience
Financial & Commercial Ops Consultant
RSS3 Soluções Industriais
Jan 2025 - Sep 2025 (8 months)
Subscription Annuity Team Leader
IBM
Jul 2021 - Nov 2024 (3 years 4 months)
Subscription Annuity Seller
Customer Success manager driving adoption, retention, and revenue growth for SaaS customers.
Experience
Customer Success Manager
GRG India
Aug 2024 - Present (1 year 3 months)
Customer Success Associate
Zi Systech
Mar 2021 - Aug 2024 (3 years 5 months)
Customer-focused Renewal Specialist with a proven track record.
Experience
Customer Success Representative, CSR
Nutanix
Jul 2023 - Jun 2025 (1 year 11 months)
Sales Development Representative, SDR
Nutanix
Oct 2021 - Jul 2023 (1 year 9 months)
Senior Customer Success Manager driving revenue growth and product adoption for mid-market SaaS clients.
Experience
Senior Customer Success Manager
HubSpot
Jan 2022 - Present (3 years 10 months)
Senior Customer Success Manager
UpKeep
Jan 2020 - Jan 2022 (2 years)
Customer Success Manager
AppFolio
Experienced Q2C specialist driving efficient renewals, order management, and customer success.
Experience
Order management and Renewal spec.
Infosys BPM Ltd
Nov 2023 - Present (2 years)
Contract Renewal Specialist
Infosys BPM
Nov 2023 - Present (2 years)
Renewals specialist driving predictable SaaS revenue through churn prevention and contract expertise.
Experience
Sales Manager / Sr. Loan Officer
Impact Home Loans
Oct 2023 - Present (2 years 1 month)
Sr. PLOC Specialist
First Republic Bank
Aug 2022 - Sep 2023 (1 year 1 month)
Customer Success leader driving retention, adoption, and enterprise growth.
Experience
Principal Customer Success Manager
Private Consulting
Sep 2019 - Dec 2024 (5 years 3 months)
Senior Customer Success Manager
OneStream Software
Feb 2023 - Feb 2024 (1 year)
Customer Success Lead
LiveAction
Nov 2015 - Jul 2019 (3 years 8 months)
Experienced Renewal Manager with a focus on strategic account growth.
Experience
Customer Success Manager
Amwell UK
Jan 2022 - Present (3 years 10 months)
Customer Account Manager
Ecommpay
Feb 2021 - Present (4 years 9 months)
Senior Customer Success Manager
Twitch
Jul 2022 - Jul 2023 (1 year)
Senior Sales Manager
CLIP
Oct 2020 - Apr 2021 (6 months)
Head Of Corporate Sales
Uber for Business
Apr 2018 - Jan 2020 (1 year 9 months)
Head of Customer Success LATAM
Uber for Business
Feb 2017 - Apr 2018 (1 year 2 months)
Head of Customer Operations
Honeywell Forge VMS
Apr 2021 - Jun 2024 (3 years 2 months)
Solutions Architect / Technical Product Specialist
Honeywell Forge VMS (Formely Sine)
May 2020 - Apr 2021 (11 months)
Account Manager
CareApp
Apr 2020 - May 2020 (1 month)
Assistant State Manager
TIMG
Nov 2017 - Apr 2020 (2 years 5 months)
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
Jan 2022 - Dec 2023 (1 year 11 months)
Legal Assistant/Law Clerk
ROBERT HALF LEGAL
Feb 2019 - Dec 2021 (2 years 10 months)
Director
Hull-Aylmer Liberal Party Association
Sep 2015 - Oct 2020 (5 years 1 month)
Liaison Officer/Executive Member
Canadian Bar Association Women Lawyers Forum
Oct 2017 - Aug 2019 (1 year 10 months)
Apple Incorporated
Jan 2011 - Dec 2011 (11 months)
Information Services Shift Supervisor
George Mason University
Jan 2006 - Dec 2010 (4 years 11 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Account Executive
Medely
Jun 2021 - Jan 2023 (1 year 7 months)
Account Manager
TrueCare24
Sep 2020 - Jun 2021 (9 months)
Telehealth Innovation Consultant
Health Recovery Solutions
May 2018 - Oct 2020 (2 years 5 months)
Account Executive
Lua
Aug 2017 - May 2018 (9 months)
SolarWinds
Mar 2021 - Aug 2022 (1 year 5 months)
Manager of Customer Success
Container Management
Nov 2015 - Mar 2021 (5 years 4 months)
Customer Advocate
Tableau Software
Oct 2014 - Nov 2015 (1 year 1 month)
Renewal Account Manager
Teradata Corporation
May 2020 - Jan 2023 (2 years 8 months)
Services Renewal Representative
Oracle Americas, Inc.
Sep 2005 - Jan 2021 (15 years 4 months)
IBM
Jan 2021 - Jul 2021 (6 months)
Software Subscription & Support Rep
IBM
Oct 2018 - Jan 2021 (2 years 3 months)
Data Analyst
IBM
Feb 2018 - Oct 2018 (8 months)
Sep 2018 - Jan 2020 (1 year 4 months)
Q2C Process Associate
Shell Infotech Pvt Ltd
Nov 2021 - Mar 2023 (1 year 4 months)
Sales Coordinator
Alfa Facade Systems
Jun 2021 - Oct 2021 (4 months)
Sales Coordinator
Elcon Cable Trays Pvt Ltd
Oct 2020 - May 2021 (7 months)
Sr. Renewals Manager
Mapbox
Jul 2019 - Aug 2020 (1 year 1 month)
Renewals Manager
Workday
Aug 2018 - Jul 2019 (11 months)
Lead Renewal Specialist
SmartZip Analytics
Mar 2017 - Nov 2017 (8 months)
Enterprise Customer Success Manager
UserTesting
Mar 2014 - Nov 2015 (1 year 8 months)
Lead Account Manager
Digital Air Strike
Jun 2009 - Mar 2014 (4 years 9 months)
GTT Communications
Nov 2017 - Present (8 years)
Account Officer
Link Financial Outsourcing
Sep 2016 - Present (9 years 2 months)