Chris Davis
@chrisdavis2
Customer-focused Client Success leader driving revenue retention, strategic partnerships, and operational excellence.
United StatesWhat I'm looking for
I am a results-driven customer success executive who builds and sustains multimillion-dollar client relationships through strategic onboarding, executive engagement, and data-driven adoption programs.
Across roles at Acoustic and IBM, I managed large SaaS portfolios, delivered high renewal and on-time contract-closure rates, led pilots and global trainings, and reduced churn while accelerating upsell and cross-sell opportunities.
I partner with cross-functional teams to resolve escalations, inform product roadmaps with customer insights, and foster inclusive, accountable teams that consistently meet operational and financial targets.
Experience
Work history, roles, and key accomplishments
Senior Client Success Manager
Acoustic LP
Jan 2022 - Jan 2025 (3 years)
Oversaw a $6M SaaS marketing portfolio across 70+ partner and direct client accounts, driving revenue growth, reducing churn, and achieving 98% on-time contract closure through strategic onboarding, executive engagement, and cross-functional coordination.
IBManaged 20+ client accounts representing a $20M annual portfolio for SaaS and on-premise solutions, achieving 100% renewal rate and reducing churn by driving adoption, training, and cross-functional issue resolution.
Acquisition Entitlement Lead
Sterling Commerce
Jan 2010 - Jan 2011 (1 year)
Led entitlement data acquisition and migration for the Sterling Commerce acquisition, ensuring 100% accuracy of customer entitlement records and implementing processes for successful transfer to IBM systems.
Billing Analyst
Sterling Commerce
Jan 2007 - Jan 2010 (3 years)
Managed billing and renewals supporting $60M annual revenue, streamlined renewal invoicing to eliminate 450 hours and save $45K monthly, and overhauled product code structures to reduce redundancy.
Education
Degrees, certifications, and relevant coursework
FUFranklin University
Bachelor of Science, Financial Management
Completed a Bachelor of Science in Financial Management with coursework focused on finance, accounting, and business operations.
HCHocking College
Bachelor of Science, Applied Business / Hotel Management
Completed a Bachelor of Science in Applied Business with a focus on hotel management and hospitality operations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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