Azriella Roland

I am a Customer Success Manager with 4+ years of experience partnering with MSPs and enterprise SaaS customers to improve adoption, retention, and value realization. I excel at owning relationships from onboarding through renewal and leading executive-level QBRs and strategic conversations.

I have built customer success and partner success processes from the ground up, worked in technically complex RMM and PSA environments, and routinely collaborate across Sales, Support, Engineering, and Services to resolve escalations and identify expansion opportunities.

My approach is data-driven and outcome-focused: I use CRM and usage insights to monitor health, proactively address churn risk, and support upsell when clear value exists. I thrive in roles that require both technical fluency and executive communication.