I seek a remote role focusing on renewals/customer experience/operations within a process-driven organization that values accuracy, clear communication, and opportunities to improve workflows and CRM data integrity.
Looking for a job
Laura Vencill
@llvencill
Detail-obsessed customer success and renewals professional.
United StatesWhat I'm looking for
I am a detail-obsessed customer success, operations and renewals professional with deep experience processing high-volume renewals, maintaining accurate records, and guiding customers through requirements and timelines. I combine calm problem-solving with clear written communication and strong data hygiene in systems like Salesforce.
I have supported public sector, enterprise and regulated customers where process, documentation, and accuracy matter, managing portfolios of 80+ clients and maintaining >85% renewal rates through rigorous tracking, cross-functional coordination, and proactive reporting. I’ve led onboarding, adoption, recurring customer meetings, and renewal workflows for financial institutions, government, enterprise, and education accounts.
My tooling strengths include Salesforce/CRM, HubSpot, Microsoft 365, Jira, Confluence, and collaboration platforms; I focus on process improvement, workflow standardization, and documentation control to reduce risk and improve visibility for stakeholders.
Experience
Work history, roles, and key accomplishments
ST
Customer Success Manager
SMA Technologies
Feb 2024 - Mar 2025 (1 year 1 month)
Managed a portfolio of 80+ clients including government and financial institutions, coordinating renewals and onboarding to ensure on-time execution and accurate records while improving internal visibility into usage data.
TR
Customer Success & Renewals
Trellix
Jul 2021 - Oct 2023 (2 years 3 months)
Owned renewals and engagement for SLED accounts, maintaining >85% renewal rates while tracking risks in Salesforce and coordinating cross-functional resolution to meet procurement timelines.
Managed higher education and K–12 accounts across Texas, stewarding procurement and compliance-heavy DIR accounts for nine years and leading a CRM implementation to improve data integrity and workflows.
Education
Degrees, certifications, and relevant coursework
The University of Dallas
Bachelor of Arts, Psychology
Bachelor of Arts in Psychology with Pre-Med coursework completed at The University of Dallas.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
80k-120k USD
Social media
Job categories
Skills
RenewalsRequirements VerificationData HygieneRecords ManagementDocumentation ManagementData EntryPayment Fee TrackingCustomer Facing SupportConfidentialityWritten CommunicationEscalation ManagementProcess ImprovementProcesses StandardizationSalesforceHubSpotMicrosoft 365OS XPagesKeynoteNumbersJiraConfluenceZoomTeamsGoogle MeetSlackGongKeepMatter
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