Open to opportunities

Adam Saunders

@adamsaunders

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Client Success Manager driving retention, onboarding, and strategic account growth.

United Kingdom

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What I'm looking for

I am seeking a 100% remote client success role (or Lisbon-based/hybrid) with opportunities to lead onboarding, drive retention, and travel for client and team engagements.

I am a customer-centric, commercially driven Client Success Manager with over 10 years of client-facing experience in SaaS and AdTech across UK and EU markets. I have a proven track record of setting up and scaling client success functions, improving processes for onboarding and lifecycle management, and driving high retention and renewal rates.

I excel at cross-functional collaboration with Product, Sales, Marketing and Ops, mentoring team members, and leading strategic conversations that align product delivery to client goals. I am seeking a 100% remote role (or Lisbon-based/hybrid) that allows frequent travel for team and client moments while continuing to deliver measurable commercial outcomes.

Experience

Work history, roles, and key accomplishments

Current

Client Success Manager

Current

Doceree

Jul 2024 - Present (1 year 11 months)

Built and led the UK & EU client success function, developing scalable onboarding and lifecycle frameworks that drove above 80% campaign renewals and 95% client retention.

Client Success Onboarding Lifecycle Management QBRs Stakeholder Management Cross Functional Collaboration Forecasting

Account Manager / Client Success Manager

Mediarithmics

Mar 2023 - Jun 2024 (1 year 3 months)

Led commercial strategy for international and French clients, driving upsell/cross-sell to achieve 100% retention across 8 high-touch clients and generating £950,000 ARR.

Account Management Upselling Cross Sell Stakeholder Management Case Study Development Revenue Growth

Client Success Manager

Integral Ad Science

Jun 2021 - Dec 2022 (1 year 6 months)

Served as primary contact for key accounts, driving a 92% renewal rate and £450,000 ARR across 150 accounts while improving customer satisfaction to an 8.5/10 NPS.

Renewal Management Upselling NPS

Account Manager

Opportunity Network

Mar 2020 - Dec 2020 (9 months)

Onboarded and supported C-level users, defined KPIs and converted trial users to subscribers while managing a monthly portfolio of 30–50 clients and negotiating renewals.

Onboarding KPIs Subscription Conversion Portfolio Management Contract Negotiation client support Upselling