Daanish Furniturewala

I’m a Customer Success Manager with a track record of measurable retention, expansion, and adoption results across B2B + B2C SaaS. I focus on turning strategy into execution—onboarding, implementation, and value realization—until customers are confident enough to advocate for the product.

Across my roles, I consistently delivered 95%+ outcomes: 95% retention, 95%+ renewal rates, and reduced churn by 12–25%. I’ve unlocked ₹5–20 lakhs in expansion revenue through upsell/cross-sell motions, executive relationship management, and customer lifecycle strategies grounded in customer outcomes.

I build repeatable adoption engines using structured 30/60/90-day success frameworks and health-score-driven interventions. I’ve improved onboarding and product usage by 30–60% through 4.7/5-rated enablement sessions, recovered 10+ at-risk accounts with tailored success plans, and maintained strong customer satisfaction (90% CSAT) by resolving issues within SLA.

In my current work, I deliver 100+ product demos and train university clients for seamless AI-powered online proctoring rollouts, coordinating LMS integrations (Canvas, Blackboard) to ensure go-live readiness. I also accelerate adoption of features like facial recognition, behaviour flagging, and auto-suspension through structured enablements—strengthening customer advocacy while improving onboarding time by 20–40%.