Lacey Stone

I am a results-driven Customer Success Manager with extensive experience managing strategic accounts, driving renewals, and maximizing product adoption across restaurant and enterprise clients. I combine consultative guidance, success planning, and cross-functional collaboration to accelerate time-to-value and build customer advocacy.

At Owner.com and prior roles I built and optimized renewal processes, designed Salesforce workspaces and templates, and delivered consistent uplift performance exceeding targets. I have a track record of improving forecasting accuracy, increasing renewal rates, and generating significant incremental revenue.

I lead enablement through trainings, QBRs, and tailored education to turn users into advocates while partnering with Product, Marketing, Operations, and Support to remove blockers and improve the customer journey. I value data-driven decisions and streamline workflows to reduce friction for both customers and internal teams.

I bring leadership in team training, mentorship, and process design, recognized with multiple Presidents Club and internal awards for uplift and culture. I thrive in roles focused on retention, expansion, and operational excellence where I can drive measurable business outcomes.