lokesh abhi

Owned $2M ARR across 130 mid-market and enterprise accounts, delivering 90%+ GRR through proactive renewal forecasting and retention strategy. Drove 108%+ NRR and generated $44K expansion revenue across 28 accounts via land-and-expand, while reducing time-to-value by improving onboarding and adoption from <25% to 25–50%.

Managed the full post-sales lifecycle for 60+ B2B accounts, sustaining 90% GRR via mutual success plans, health score monitoring, and customer engagement. Scaled feature adoption from <30% to 50%+ using usage analytics, and delivered EBRs/QBRs with HR leadership to strengthen executive alignment and renewal outcomes.

Managed a high-volume post-sales book of business, contributing to customer retention and improved customer experience across key journey touchpoints. Identified upsell and cross-sell opportunities in collaboration with sales and translated interaction data and usage patterns into VoC insights to support internal process improvements.

Handled high-volume patient interactions across phone, email, and in-person, ensuring timely query resolution and consistent CX across 50+ daily touchpoints. Maintained CRM records and interaction logs to ensure reporting accuracy, follow-up continuity, and data integrity.

Completed the D. Pharmacy program at Rajiv Gandhi University (SSCP), Tumkur, from 2017 to 2020.