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@stephanieskarbek
Highly accomplished Renewals Manager with a focus on customer success.
I am a highly accomplished Renewals Manager with over fourteen years of experience in the support renewals business. I have consistently exceeded quarterly expectations and delivered exceptional performance, recognized for my contributions as both an individual and a team player. My expertise lies in identifying product gaps and presenting effective solutions that drive customer success.
Throughout my career, I have developed and executed comprehensive business plans that align with organizational goals. I excel in educating customers on industry best practices, ensuring they fully understand and adopt business processes. My commitment to ethical performance and exceptional customer service has fostered positive relationships and resolved complex issues, ultimately enhancing customer retention and revenue growth.
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Work history, roles, and key accomplishments
OpenText
Nov 2023 - May 2024 (6 months)
As a Renewals Manager at OpenText, I created customer-facing Due Diligence packets and developed the Due Diligence process within my team. I maintained Salesforce accuracy for the Customer Success Team and audited projects for reporting accuracy, while actively seeking opportunities to assist the Customer Success Teams.
OpenText
Nov 2023 - May 2024 (6 months)
As a Renewals Manager at OpenText, I created customer-facing Due Diligence packets and developed the Due Diligence process within my team. I maintained Salesforce accuracy for the Customer Success Team and conducted audits for operational reporting accuracy. I actively participated in weekly meetings to assist Customer Success Teams and ensured quality checks on renewal opportunities.
Teradata Corporation
May 2020 - Jan 2023 (2 years 8 months)
In my role as Renewal Account Manager at Teradata, I oversaw the full renewal lifecycle for assigned customer portfolios, providing 120-day rolling forecasts and managing customer relationships. I drove the renewal process by engaging with various internal teams and executed strategies to enhance customer retention and revenue growth, consistently achieving yearly revenue targets.
Teradata Corporation
May 2020 - Jan 2023 (2 years 8 months)
In my role as Renewal Account Manager at Teradata, I oversaw the full renewal lifecycle for assigned customer portfolios, providing 120-day rolling forecasts and driving the renewal process through engagement with customers and internal teams. I developed strategies to enhance customer retention and revenue, while identifying upsell opportunities during the renewal cycle.
Oracle Americas, Inc.
Sep 2005 - Jan 2021 (15 years 4 months)
As a Services Renewal Representative at Oracle, I was the primary contact for customers, ensuring timely renewals and generating significant annual support revenue. I negotiated multi-year agreements and streamlined pricing models, enhancing customer satisfaction and operational efficiency while educating customers on best practices.
Oracle Americas, Inc.
Jan 2005 - Feb 2020 (15 years 1 month)
As a Services Renewal Representative at Oracle, I served as the primary contact for customers, ensuring timely renewals and generating significant revenue. I negotiated multi-year agreements and streamlined pricing models, enhancing customer satisfaction and operational efficiency while educating customers on best practices.
Oracle Americas, Inc.
Sep 2005 - Apr 2009 (3 years 7 months)
In my role as Contract Administrator at Oracle, I ensured the timely completion of service business renewals and resolved complex inquiries. I collaborated with financial representatives to address customer collection issues and partnered with the sales team to meet booking targets, contributing to overall success.
Oracle Americas, Inc.
Jan 2005 - Apr 2009 (4 years 3 months)
In my role as Contract Administrator at Oracle, I ensured the timely completion of service business renewals and resolved various customer issues. I collaborated with financial representatives to address collection issues and partnered with the sales team to meet booking needs.
Degrees, certifications, and relevant coursework
Associate of Applied Science, Applied Science
Software and tools used professionally
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