Stephanie Skarbek

As a Renewals Manager at OpenText, I created customer-facing Due Diligence packets and developed the Due Diligence process within my team. I maintained Salesforce accuracy for the Customer Success Team and audited projects for reporting accuracy, while actively seeking opportunities to assist the Customer Success Teams.

As a Renewals Manager at OpenText, I created customer-facing Due Diligence packets and developed the Due Diligence process within my team. I maintained Salesforce accuracy for the Customer Success Team and conducted audits for operational reporting accuracy. I actively participated in weekly meetings to assist Customer Success Teams and ensured quality checks on renewal opportunities.

In my role as Renewal Account Manager at Teradata, I oversaw the full renewal lifecycle for assigned customer portfolios, providing 120-day rolling forecasts and managing customer relationships. I drove the renewal process by engaging with various internal teams and executed strategies to enhance customer retention and revenue growth, consistently achieving yearly revenue targets.

In my role as Renewal Account Manager at Teradata, I oversaw the full renewal lifecycle for assigned customer portfolios, providing 120-day rolling forecasts and driving the renewal process through engagement with customers and internal teams. I developed strategies to enhance customer retention and revenue, while identifying upsell opportunities during the renewal cycle.

As a Services Renewal Representative at Oracle, I was the primary contact for customers, ensuring timely renewals and generating significant annual support revenue. I negotiated multi-year agreements and streamlined pricing models, enhancing customer satisfaction and operational efficiency while educating customers on best practices.

As a Services Renewal Representative at Oracle, I served as the primary contact for customers, ensuring timely renewals and generating significant revenue. I negotiated multi-year agreements and streamlined pricing models, enhancing customer satisfaction and operational efficiency while educating customers on best practices.

In my role as Contract Administrator at Oracle, I ensured the timely completion of service business renewals and resolved complex inquiries. I collaborated with financial representatives to address customer collection issues and partnered with the sales team to meet booking targets, contributing to overall success.

In my role as Contract Administrator at Oracle, I ensured the timely completion of service business renewals and resolved various customer issues. I collaborated with financial representatives to address collection issues and partnered with the sales team to meet booking needs.