Open to opportunities

Dan Job

@danjob

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Customer Success manager driving adoption, retention, and revenue growth for SaaS customers.

India

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What I'm looking for

I seek a customer-success role at a growth-oriented SaaS company where I can lead onboarding, improve retention, drive renewals, and use data/AI to maximize customer value.

I am a Customer Success professional with 3+ years of experience specializing in onboarding, adoption, retention, and renewals for SaaS platforms. I consistently drive product adoption and reduce churn through structured onboarding, training, and proactive engagement.

I build strong relationships with stakeholders via QBRs/EBRs, lead renewal conversations, and identify upsell and cross-sell opportunities to expand accounts. I leverage CRM tools (Salesforce, HubSpot, Gainsight, Zendesk) and data analysis to improve CSAT/NPS and deliver measurable customer value.

I act as a customer advocate across product and engineering teams to resolve escalations and improve service delivery, using AI-driven insights, predictive analytics, and customer health scoring to maintain high satisfaction and boost retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

GRG India

Aug 2024 - Present (1 year 1 month)

Led onboarding, training, and adoption programs that reduced churn by 15% and maintained 90%+ customer satisfaction while driving renewals and upsell opportunities to grow revenue.

Customer Onboarding Renewal Management Account Expansion Salesforce Zendesk Customer Success Data Analysis

Customer Success Associate

Zi Systech

Mar 2021 - Aug 2024 (3 years 5 months)

Supported onboarding and account management, maintained >90% satisfaction through escalation management and data-driven insights, and conducted business reviews to drive engagement and reduce churn.

Onboarding Account Management Zendesk Salesforce Escalation Management Customer Journey Mapping