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Priyanka Halai

@priyankahalai

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Experienced Renewal Manager with a focus on strategic account growth.

United Kingdom

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What I'm looking for

I am seeking a role that fosters collaboration and innovation, with opportunities for professional growth and impactful client engagement.

I am a dedicated and results-driven Renewal Manager with over seven years of experience in managing strategic, high-value accounts across diverse industries. My expertise lies in driving customer satisfaction, retention, and growth within fast-paced corporate environments. I possess a strong foundation in strategic planning, consulting, and operational project management, complemented by a pragmatic and adaptable approach to challenges.

Throughout my career, I have successfully maintained solid industry knowledge and fostered multi-level relationships with key stakeholders, including C-suite executives. My ability to articulate value propositions and deliver impactful product demonstrations has consistently generated excitement and engagement among clients. I take pride in my proactive engagement strategies, which have led to significant account growth and client loyalty.

In my previous roles, I have effectively collaborated with sales and partner teams to develop account plans that drive retention and identify growth opportunities. My commitment to capturing and synthesizing product feedback has contributed to advancing product roadmaps, ensuring that customer solutions align with their long-term objectives. I am passionate about leveraging technology, including AI tools, to enhance customer support workflows and improve overall client communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Amwell UK

Jan 2022 - Present (3 years 6 months)

Maintained solid industry knowledge and a comprehensive understanding of products and services. Managed strategic and high value clients whilst fostering multi-levelled relationships with key stakeholders, including C – suite executives, to drive growth and strengthen relationships with clients.

Salesforce Gainsight AI Tools CRM Systems Strategic Account Management Value Proposition Forecasting

Customer Account Manager

Ecommpay

Feb 2021 - Present (4 years 5 months)

Liaised with in-house development team for delivery of FinTech SaaS products. Co-ordinated projects and facilitated in establishment of customer success function from recruitment to business process whilst developing tailored communication channels to streamline onboarding and enhance service delivery for new clients.

Fintech Project Coordination Customer Success Account Planning Problem Solving Conflict Resolution Subject Matter Expertise Stakeholder Management Communication

Senior Customer Success Manager

GTT Communications

Nov 2017 - Present (7 years 8 months)

Managed client relationships across EMEA with a monthly recurring contract value (MRC) of over $150k and above, whilst collaborating closely with diverse sales teams including carriers, public sector and enterprise segments. Engaged regularly with senior stakeholders, including CTO’s, CIO’s and other C-level executives to drive industry leading retention rates.

Client Relationship Management Customer Satisfaction Contract Lifecycle Management Product Development Cross Functional Collaboration Strategic Account Management Stakeholder Engagement

Account Officer

Link Financial Outsourcing

Sep 2016 - Present (8 years 10 months)

Case handled 150+ customer accounts in arrears from inception to completion with varying and unique circumstances whilst building relationships through regular contact to validate, understand and resolve breaches of agreements with customers. Responded to all customer enquiries in a positive, friendly and efficient manager in accordance with Government Regulations and FCA Regulations whilst ensuri

Account Management Relationship Building Regulatory Compliance Financial Reporting Negotiation Customer Service Data Analysis Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

BPP University

Bachelor of Law, Law

Studied law at BPP University, focusing on legal principles and practices. Gained a comprehensive understanding of various legal subjects.

London South Bank University

Bachelor of Law, Law

Completed a Bachelor of Law degree at London South Bank University. Developed strong analytical and research skills in legal studies.

Unknown

A-levels, Business and Law

Grade: 3 A-levels

Achieved 3 A-levels, including Business Management, Business Administration, and Law. Developed foundational knowledge in business and legal concepts.

Unknown

GCSEs, Various

Grade: 10 GCSEs

Obtained 10 GCSEs, including Maths, Science, Statistics, English, and English Literature. Built a strong academic foundation across core subjects.

Harvard University

Exercising Leadership Course, Leadership

Completed an Exercising Leadership Course at Harvard University. Enhanced leadership skills and strategic thinking.

AWS (Amazon Web Services)

Generative Artificial Intelligence (AI) for Executives, Artificial Intelligence

Undertook a course on Generative Artificial Intelligence (AI) for Executives with AWS (Amazon Web Services). Gained insights into AI applications for executive decision-making.