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Adriano Backes

@adrianobackes

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Customer Success & Revenue Operations leader driving SaaS renewals, churn reduction and revenue growth.

Brazil

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What I'm looking for

I am seeking a remote leadership role in CS or RevOps at a high-growth SaaS company where I can scale renewals, improve forecasting, reduce churn, and lead cross-functional teams.

I am a Customer Success and Revenue Operations leader with extensive experience managing SaaS renewals and driving growth across EMEA. I led teams managing a $50M ARR portfolio at IBM, consistently exceeded quotas (110% in 2022–2023), closed a strategic $4M/4-year enterprise deal, and reduced churn by 8% through data-driven forecasting, process optimization and cross-functional collaboration.

I combine hands-on analytics and reporting skills with strong negotiation and stakeholder management to scale CS operations and improve retention. I have 11 years of international experience, am fluent in English and Portuguese, and seek remote leadership roles in high-growth SaaS companies where I can apply RevOps and CS best practices to accelerate revenue and customer success.

Experience

Work history, roles, and key accomplishments

Financial & Commercial Ops Consultant

RSS3 Soluções Industriais

Jan 2025 - Sep 2025 (8 months)

Supported financial planning, KPI reporting and contract analysis during a post-relocation career transition, applying data-driven CS/RevOps methodologies to improve revenue visibility and operations.

Financial Planning KPIs Rev Ops Process Optimization Data Analysis Reporting

Subscription Annuity Team Leader

IBM

Jul 2021 - Nov 2024 (3 years 4 months)

Led a team of 6–8 specialists managing a US$50M SaaS renewals portfolio across EMEA, achieved 110% quota (2022–2023), closed a US$4M four‑year enterprise renewal in 2024, and reduced churn by 8% through improved forecasting and engagement processes.

SaaS Renewal Processes Revenue Forecasting Contract Negotiation Stakeholder Management Team Leadership Salesforce

Subscription Annuity Seller

IBM

Jan 2021 - Jul 2021 (6 months)

Owned a US$10M ARR renewals portfolio and consistently achieved 100%+ quota through proactive engagement and retention strategies across EMEA.

Customer Retention Account Management Forecasting Stakeholder Management Negotiation CRM KPI Tracking

Software Subscription & Support Rep

IBM

Oct 2018 - Jan 2021 (2 years 3 months)

Negotiated enterprise renewals across EMEA and delivered top-tier customer retention and revenue results through structured engagement and renewal strategies.

Contract Negotiation & Customer Success Forecasting Stakeholder Management Process Improvement

Data Analyst

IBM

Feb 2018 - Oct 2018 (8 months)

Provided analytics support for Sales Support across EMEA, designing reports and dashboards for requests, resolution time, NPS and forecasting KPIs to deliver executive-level visibility.

Data Analysis Excel PowerQuery Reporting Forecasting KPIs NPS SQL

Order Management Specialist

IBM

May 2016 - Feb 2018 (1 year 9 months)

Managed software and services orders for EMEA clients, produced internal training and communication content, and delivered Excel training to upskill peers.

Order Management Training Development Excel EMEA Operations Internal Communications Productivity Improvement

Reporting Analyst

Dell

Oct 2009 - Feb 2014 (4 years 4 months)

Built performance reports in Excel/SQL supporting operations, automated processes saving 20 hours/month, and supplied KPI insights to sales and operations teams.

Excel SQL Report Automation KPIs Process Automation Operations Support Data Analysis Dashboarding