Open to opportunities

Adnan Riza

@adnanriza

Message

Senior SaaS account and renewal expert driving predictable, scalable ARR growth.

India

Message

What I'm looking for

I seek a senior SaaS role focused on renewals and customer success where I can drive ARR growth, reduce churn, and scale predictable revenue through cross-functional collaboration and data-driven strategies.

I am a results-driven SaaS professional with deep expertise in account management, renewals, and customer success, focused on driving predictable and scalable ARR growth across North America. I have managed multi-million-dollar portfolios, executed data-driven renewal strategies, and led negotiations that improve GRR and NRR while reducing churn.

I consistently deliver revenue expansion through strategic upsell/cross-sell initiatives, proactive customer engagement, and rigorous pipeline management in Salesforce and other CRM tools. I partner cross-functionally with product, solutions engineering, and channel teams to demonstrate ROI, run QBRs/EBRs, and translate churn analysis into retention strategies that shape leadership decisions.

Experience

Work history, roles, and key accomplishments

Current

Senior Renewal Specialist

Current

Rubrik Inc

Oct 2024 - Present (1 year 3 months)

Managing $3M+ ARR renewals for mid-market and enterprise accounts across North America, leading negotiations and upsell/cross-sell initiatives to improve NRR and GRR while proactively mitigating churn.

Renewals Account Management Salesforce Negotiation Revenue Forecasting Customer Engagement Pipeline Management

Senior Account Manager

Freshworks

Jul 2022 - Jul 2024 (2 years)

Owned expansion and account management for a $3M mid-market portfolio across North America & Canada, delivering 15% YoY ACV growth via strategic cross-sell and upsell and driving adoption of ITSM, CRM and GenAI solutions.

Account Management & Customer Success Cross Sell Upsell QBRs Stakeholder Management CRM

Senior Account Executive

Freshworks

Nov 2021 - Jul 2022 (8 months)

Prospected and closed new-logo deals across North America & Canada, regularly closing $60K+ ARR deals and some exceeding $300K ARR using Sandler and MEDDPICC methodologies to exceed targets.

New Business Development Prospecting MEDDPICC Sandler Closing Pipeline Management Enterprise Sales Cold Calling

Business Development Manager

Oyo Hotels

Jan 2020 - Apr 2021 (1 year 3 months)

Led end-to-end business development and P&L responsibilities to onboard and foster partnerships with hospitality properties, aligning hotel and banquet owners to drive market-making innovations.