Open to opportunities

Justin Swift

@justinswift

Message

Renewals specialist driving predictable SaaS revenue through churn prevention and contract expertise.

United States

Message

What I'm looking for

I seek a customer-focused SaaS role where I can reduce churn, drive predictable renewals, collaborate cross-functionally, and grow into greater revenue leadership.

I am a customer-focused Renewals Specialist with extensive experience in B2B SaaS contract management, churn prevention, and recurring revenue retention. I consistently achieved a 92%+ renewal win rate by proactively identifying churn risks, analyzing usage trends, and implementing tailored retention strategies.

My background includes high-volume portfolio management and cross-functional collaboration with Sales, Finance, Legal, and Deal Desk to streamline approvals and ensure contract accuracy. I am proficient in Gainsight, Salesforce, CPQ quoting, and forecasting ARR/OTR/NNARR while generating expansion opportunities during renewals.

I have led teams and processes that improved contract efficiency and drove adoption, consistently delivering predictable renewal outcomes and measurable revenue preservation for enterprise customers.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager / Sr. Loan Officer

Current

Impact Home Loans

Oct 2023 - Present (1 year 11 months)

Designed scalable sales processes and templates to improve contract accuracy and efficiency, built long-term customer relationships to drive repeat business, and partnered with stakeholders to identify expansion opportunities.

Sales Processes Contract Accuracy Customer Relationship Management Business Expansion Pipeline Management Forecasting

Sr. PLOC Specialist

First Republic Bank

Aug 2022 - Sep 2023 (1 year 1 month)

Managed a portfolio of lending accounts ensuring on-time contract execution and client satisfaction, partnered cross-functionally to resolve client issues, and proactively engaged at-risk accounts to mitigate potential revenue loss.

Portfolio Management Client Relationship Management Cross Functional Collaboration Customer Retention

Sr. Renewals Manager

Mapbox

Jul 2019 - Aug 2020 (1 year 1 month)

Managed an international pipeline of 75+ SaaS renewal opportunities per 90-day cycle with a 92% renewal win rate by monitoring usage data, identifying churn indicators, and coordinating cross-functional negotiations to streamline approvals.

Renewals Management Gainsight Salesforce Contract Negotiation Pipeline Management Forecasting

Renewals Manager

Workday

Aug 2018 - Jul 2019 (11 months)

Owned end-to-end renewal cycles for enterprise SaaS customers, analyzed engagement metrics to forecast outcomes and partnered with cross-functional teams to deliver value-based retention strategies.

Customer Health Monitoring Forecasting Cross Functional Collaboration Retention Strategy Pipeline Accuracy

Lead Renewal Specialist

SmartZip Analytics

Mar 2017 - Nov 2017 (8 months)

Led retention and renewal efforts by aligning contract restructuring with customer success goals, trained teams on pipeline management and negotiation, and rescued at-risk customers through tailored renegotiations.

Retention Strategy Training Pipeline Management Negotiation At Risk Customer Recovery Customer Success

Eastern Region Sales Manager

SmartZip Analytics

Feb 2016 - Mar 2017 (1 year 1 month)

Built and led a regional sales and account team that achieved 38% above quota in year one and negotiated multi-year enterprise agreements to secure long-term commitments.

Sales Leadership Team Building Quota Achievement Account Management Strategic Selling Performance Coaching

Senior Account Manager

SmartZip Analytics

Oct 2012 - Feb 2016 (3 years 4 months)

Consistently exceeded quota (125%+ annually), ranked Top 10 nationally for three consecutive years, and drove account retention and expansion through proactive relationship management.