Jose AcostaJA
Open to opportunities

Jose Acosta

@joseacosta1

Results-driven Renewals Manager with SaaS expertise, skilled in retention, growth, & negotiations.

United States

What I'm looking for

Seeking a remote Renewals Manager/CSM role with growth opportunities and career advancement.

Strategic and results-driven Renewals Manager with extensive experience in SaaS. Proven ability to drive customer retention, optimize renewals, and grow recurring revenue. Adept at managing large account portfolios, mitigating churn risks, and negotiating favorable contract terms. Proficient in leveraging CRM tools and cross-functional collaboration to exceed organizational goals. Seeking to bring expertise in customer lifecycle management to a remote role within a growth-oriented organization.

Experience

Work history, roles, and key accomplishments

Robin Powered logoRP
Current

Renewals Manager

Feb 2022 - Present (3 years 4 months)

As a Renewals Manager, I manage 340 accounts generating over $760K in ARR. I mitigate churn, achieving 95%+ renewal rates, and drive revenue through upselling and cross-selling. I lead contract negotiations, ensuring long-term commitments, and streamline processes using Saas tools to help build strong client relationships and advocate for customer needs to improve product offerings

Education

Degrees, certifications, and relevant coursework

CA

Careers

Certificate, Customer Success Management

2023 - 2023

Education Certification: Customer Success Management Course

CB

Connecticut School of Broadcasting

Certificate, Radio and Television Broadcasting

2009 - 2010

Radio and Television Broadcasting

WS

Waukegan High School

High School Diploma

2002 - 2006

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Jose Acosta - Renewals Manager - Robin Powered | Himalayas