Seeking a remote Renewals Manager/CSM role with growth opportunities and career advancement.
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JA@joseacosta1
Results-driven Renewals Manager with SaaS expertise, skilled in retention, growth, & negotiations.
United StatesSeeking a remote Renewals Manager/CSM role with growth opportunities and career advancement.
Strategic and results-driven Renewals Manager with extensive experience in SaaS. Proven ability to drive customer retention, optimize renewals, and grow recurring revenue. Adept at managing large account portfolios, mitigating churn risks, and negotiating favorable contract terms. Proficient in leveraging CRM tools and cross-functional collaboration to exceed organizational goals. Seeking to bring expertise in customer lifecycle management to a remote role within a growth-oriented organization.
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Work history, roles, and key accomplishments
RPAs a Renewals Manager, I manage 340 accounts generating over $760K in ARR. I mitigate churn, achieving 95%+ renewal rates, and drive revenue through upselling and cross-selling. I lead contract negotiations, ensuring long-term commitments, and streamline processes using Saas tools to help build strong client relationships and advocate for customer needs to improve product offerings
Degrees, certifications, and relevant coursework
Certificate, Customer Success Management
2023 - 2023
Education Certification: Customer Success Management Course
Certificate, Radio and Television Broadcasting
2009 - 2010
Radio and Television Broadcasting
High School Diploma
2002 - 2006
Software and tools used professionally
United StatesYou can contact Jose and 90k+ other talented remote workers on Himalayas.
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