Seeking a remote Renewals Manager/CSM role with growth opportunities and career advancement.
JAOpen to opportunities
Jose Acosta
@joseacosta1
Results-driven Renewals Manager with SaaS expertise, skilled in retention, growth, & negotiations.
United StatesWhat I'm looking for
Strategic and results-driven Renewals Manager with extensive experience in SaaS. Proven ability to drive customer retention, optimize renewals, and grow recurring revenue. Adept at managing large account portfolios, mitigating churn risks, and negotiating favorable contract terms. Proficient in leveraging CRM tools and cross-functional collaboration to exceed organizational goals. Seeking to bring expertise in customer lifecycle management to a remote role within a growth-oriented organization.
Experience
Work history, roles, and key accomplishments
RPCurrent
As a Renewals Manager, I manage 340 accounts generating over $760K in ARR. I mitigate churn, achieving 95%+ renewal rates, and drive revenue through upselling and cross-selling. I lead contract negotiations, ensuring long-term commitments, and streamline processes using Saas tools to help build strong client relationships and advocate for customer needs to improve product offerings
Education
Degrees, certifications, and relevant coursework
CA
Careers
Certificate, Customer Success Management
2023 - 2023
Education Certification: Customer Success Management Course
CB
Connecticut School of Broadcasting
Certificate, Radio and Television Broadcasting
2009 - 2010
Radio and Television Broadcasting
WS
Waukegan High School
High School Diploma
2002 - 2006
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
90k-200k USD
Social media
Job categories
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