Soumyadeep Pal
@soumyadeeppal007
Customer Success leader driving predictable post-sales revenue and 110%+ NRR for enterprise SaaS.
IndiaWhat I'm looking for
I am an Enterprise B2B SaaS Customer Success leader with 7+ years of experience driving predictable post-sales revenue across $5M+ ARR portfolios. I institutionalize renewal forecasting, executive governance, and risk-based expansion systems, consistently delivering 110%+ Net Revenue Retention and generating structured expansion revenue through adoption-aligned commercial roadmaps.
I design scalable post-sales operating models, health-score architectures, and early-warning risk frameworks that reduce churn and improve renewal predictability. I have built pre-renewal risk-detection models, mentored CSM teams on revenue ownership and executive negotiation, and translated market intelligence into strategic account plans and value-realization outcomes.
Experience
Work history, roles, and key accomplishments
Designed scalable post-sales revenue operating models for founder-led SaaS teams, formalizing onboarding-to-renewal governance and reducing dependency on ad-hoc account oversight.
Senior Consultant, Customer Success
Darwinbox
Oct 2022 - Dec 2024 (2 years 2 months)
Directed full-lifecycle revenue ownership across a $5M+ ARR enterprise portfolio, institutionalizing renewal forecasting and executive governance to sustain 110%+ NRR and generating ~$800K in expansion revenue.
Owned enterprise adoption and retention strategy for high-touch SaaS accounts, redesigning onboarding-to-adoption workflows to reduce churn escalations by ~30% and achieving 100% renewal across assigned portfolio.
Delivered market sizing, competitive intelligence, and forecasting analyses to support enterprise investment decisions and produced executive-grade dashboards informing product and market strategy.
Education
Degrees, certifications, and relevant coursework
Balaji Institute of Telecom & Management
Postgraduate Diploma in Management, Management
2016 - 2018
Grade: 6.1
Activities and societies: • Built strong foundations in market research, consumer behavior analysis, and data-driven marketing strategy • Studied process optimization and operations strategy to improve business efficiency and cost-effectiveness • Leveraged technology for decision-making, business intelligence, and performance tracking
Completed a Postgraduate Diploma in Management (PGDM) at Balaji Institute of Telecom & Management in 2018.
Eastern Institute Integrated Learning in Management
Bachelor of Business Administration, Business Administration
2012 - 2015
Grade: 7.8
Activities and societies: • Gained foundational knowledge in finance, marketing, management, and business analytics • Developed skills in strategic decision-making, data analysis, and effective communication • Active member of Towards Life Foundation — supporting community initiatives and value-driven leadership • Completed coursework in business ethics, brand management, and organizational behavior
Completed a Bachelor of Business Administration (BBA) at Eastern Institute Integrated Learning in Management in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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