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MB
Indonesia130k-200k AUD
Global SaaS | Leadership | Customer Success | Implementation, Training and Support
Experience
HVGlobal Head of Client Operations
Honeywell Forge VMS
Jun 2024 - Present (1 year 5 months)
HVHead of Customer Operations
Honeywell Forge VMS
Apr 2021 - Jun 2024 (3 years 2 months)
HSSolutions Architect / Technical Product Specialist
Honeywell Forge VMS (Formely Sine)
May 2020 - Apr 2021 (11 months)
CAAccount Manager
CareApp
Apr 2020 - May 2020 (1 month)
TIAssistant State Manager
TIMG
Nov 2017 - Apr 2020 (2 years 5 months)
LMResults-driven Customer Success professional with over 10 years of experience.
Experience
Strategic Accounts Director
Augmedix
Dec 2024 - Present (11 months)
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Principal Customer Success Manager
Product Manager specializing in data protection, storage, and managed services.
Experience
Senior Product Manager
Hitachi Data Systems
Jan 2020 - Jan 2025 (5 years)
Technical Expert
Hitachi Data Systems
Jan 2018 - Jan 2020 (2 years)
Principal Technical Consultant
Hitachi Data Systems
Jan 2015 - Jan 2018 (3 years)
PT
United States100k-140k USD
Experienced customer success professional with a focus on client satisfaction.
Experience
PDProduct Success Lead
Privacy Hub by Datavant
Jan 2023 - Jul 2024 (1 year 6 months)
MEI am a bilingual operations specialist with 3+ years supporting real estate, community development, and client services.
Experience
PCProgram Development Specialist
Peace Corps
Aug 2024 - Present (1 year 3 months)
PCEconomic Development Specialist
Peace Corps
Aug 2022 - Aug 2024 (2 years)
Administrative and HR support specialist fluent in Dutch, French and English.
Experience
Administrative & HR Support Specialist
Bconnect BV
Jan 2019 - Jan 2023 (4 years)
Retail Assistant
Makro Cash & Carry
Jan 2017 - Jan 2018 (1 year)
Junior Recruiter (Student)
AGO Jobs & HR
EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
KBOps + Admin Specialist | 9+ yrs optimizing projects and processes | Open to contract work
Experience
Volunteer & Marketplace Coordinator
SOCAP Global
Dec 2019 - Apr 2024 (4 years 4 months)
LECustomer Service Representative 2
Lectric Ebikes
Jun 2023 - May 2025 (1 year 11 months)
Data Entry & Accounts Payable Assistant
Precision Masonry
VMSaaS Customer Success Manager dedicated to enhancing customer satisfaction.
Experience
Customer Success Manager
Paminga
Feb 2022 - Present (3 years 9 months)
CX Manager Associate
Aspen Technologies Group LLC
Feb 2020 - Present (5 years 9 months)
Enterprise telecom sales and business development leader driving multimillion-dollar growth.
Experience
Co-Founder
2210Cortez Data Center
Jan 2021 - Present (4 years 10 months)
Executive Manager
910Telecom
Jan 2005 - Jan 2021 (16 years)
ASCustomer Onboarding & Success Leader with proven results in SaaS.
Experience
Customer Onboarding Manager
Fyle
Jan 2025 - Present (10 months)
Customer Success Manager
Fyle
Jan 2024 - Dec 2024 (11 months)
Project Manager
Fyle
Oct 2023 - May 2024 (7 months)
Engaging Onboarding Manager with a passion for employee empowerment.
Experience
Onboarding Manager
Clipboard Health
Jan 2024 - Present (1 year 10 months)
HR Coordinator & Customer Support Representative
ZoomInfo
Jun 2019 - Present (6 years 5 months)
I am an experienced SaaS onboarding specialist driving client adoption, training, and high-volume project delivery.
Experience
Onboarding Specialist
Rouxbe Global Food Group
Mar 2021 - Present (4 years 8 months)
Onboarding & Account Support Specialist
Highspot
Oct 2022 - Dec 2023 (1 year 2 months)
Client Support & Training Coordinator
I am a Client Onboarding and Customer Success specialist driving revenue and retention.
Experience
Client Onboarding Specialist
Aza Finance
Dec 2023 - Present (1 year 11 months)
Senior Customer Support Executive
Hantec Markets
Aug 2021 - Nov 2023 (2 years 3 months)
Account Onboarding Specialist
VY
Australia100k-120k USD
Customer Onboarding & Retention Manager
Experience
PASnr technical Onboarding Manager
Partnerize
Jul 2023 - Dec 2023 (5 months)
AICustomer Onboarding Expert & Project Manager
CLCustomer Success professional driving enterprise onboarding, adoption, and retention for SaaS startups.
Experience
Global Mobility Advisor
GlobalPassport.ai
Jan 2025 - Present (10 months)
Renewable Energy Marketing and Partnerships Assistant
Revive
Mar 2023 - Dec 2024 (1 year 9 months)
Customer Success & Social Media Manager
I drive SaaS user adoption through onboarding, support, and process optimization.
Experience
Customer Success Intern
Telkom SA SOC Ltd
Jan 2021 - Jan 2023 (2 years)
Client Relationship and Onboarding Manager focused on driving adoption and revenue.
Experience
Onboarding Manager
Legl
Aug 2024 - Present (1 year 3 months)
Senior Onboarding Manager
LoyaltyLion
Apr 2023 - Aug 2024 (1 year 4 months)
Customer Success Onboarding Manager
LoyaltyLion
SBCustomer Success Specialist with expertise in onboarding and compliance.
Experience
Customer Service Onboarding Team Leader
Yellow Card
Oct 2022 - Jan 2025 (2 years 3 months)
Customer Onboarding Analyst
Yellow Card
Sep 2021 - Nov 2022 (1 year 2 months)
Business Development Executive
iRecharge Tech Innovations
Jan 2018 - Feb 2021 (3 years 1 month)
LUMultilingual onboarding specialist with expertise in client training.
Experience
Client Enablement & CX Ops Lead
GetUp&Lift
Apr 2024 - Present (1 year 7 months)
Partner & Client Onboarding Specialist
Factorial
Nov 2023 - Present (2 years)
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
Principal Technical Consultant
Hitachi Data Systems
Jan 2011 - Jan 2015 (4 years)
Principal Technical Consultant
Hitachi Data Systems
Jan 2006 - Jan 2011 (5 years)
Account Executive
Medely
Jun 2021 - Jan 2023 (1 year 7 months)
Account Manager
TrueCare24
Sep 2020 - Jun 2021 (9 months)
Telehealth Innovation Consultant
Health Recovery Solutions
May 2018 - Oct 2020 (2 years 5 months)
Account Executive
Lua
Aug 2017 - May 2018 (9 months)
Agent Services Coordinator
Ben Kinney Companies
Jun 2021 - Jul 2022 (1 year 1 month)
Patient Service Representative
Umpqua Health
Aug 2020 - Jun 2021 (10 months)
Jan 2018 - Present (7 years 10 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Jan 2019 - Jan 2022 (3 years)
Executive Assistant
Modular Movement
Jan 2015 - Feb 2020 (5 years 1 month)
Customer Success Manager
Fyle
Aug 2022 - Dec 2023 (1 year 4 months)
Morrison Healthcare
Mar 2018 - Mar 2021 (3 years)
Operations Assistant
Bar Bombon
Jun 2017 - Mar 2018 (9 months)
Hantec Markets
Jan 2020 - Jul 2021 (1 year 6 months)
Onboarding Specialist
Rex & More Global
Sep 2019 - Nov 2019 (2 months)
Aircall
Aug 2020 - Mar 2023 (2 years 7 months)
Customer Experience Manager
Spoke Phone
Mar 2020 - Nov 2021 (1 year 8 months)
MentorMe
Nov 2022 - May 2023 (6 months)
SME Executive Assistant
Lady Askari
Apr 2020 - Dec 2020 (8 months)
Aug 2022 - Apr 2023 (8 months)
Growth Manager
Brave the Skies
Sep 2020 - Aug 2022 (1 year 11 months)
Business Development Manager
Catapult Sports
Feb 2018 - Apr 2020 (2 years 2 months)
Customer Care Representative
iRecharge Tech Innovations
Jan 2017 - Jan 2018 (1 year)
Client Onboarding & Sales
Freelance
May 2022 - Present (3 years 6 months)
Founder & Platform Onboarding Lead
Gastrocampo
Jan 2020 - Present (5 years 10 months)
Sellers Onboarding Specialist
Amazon Marketplace
Aug 2017 - Present (8 years 3 months)
