Open to opportunities

Christina Kasimis

@christinakasimis

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Adaptable Onboarding Specialist with 5+ years in healthcare.

United States

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What I'm looking for

I am looking for a role that values collaboration and offers growth opportunities in client success and onboarding.

As an Onboarding Specialist with over five years of experience in the healthcare sector, I pride myself on being a self-starter who excels in client-facing roles. My journey has equipped me with the skills to manage multiple onboarding journeys simultaneously while driving product adoption and fostering long-term client retention. I am adept at using Excel for data analysis and reporting, which has allowed me to identify upsell opportunities and enhance client experiences effectively.

Throughout my career, I have collaborated with cross-functional teams to streamline processes and improve client satisfaction. At MedMetrix, I successfully managed onboarding for over 50 healthcare clients, leading setup calls to define unique journeys and documenting business goals. My proactive approach has resulted in a 30% increase in product usage and a significant reduction in administrative errors. I thrive under pressure and am committed to delivering consultative guidance that fuels customer success.

Experience

Work history, roles, and key accomplishments

Quality Assurance Auditor

FirstSource

Mar 2024 - Apr 2025 (1 year 1 month)

Audited digital client data and process documentation to maintain 100% compliance, ensuring all onboarding checklists were accurate and complete. Collaborated with leadership to streamline data-entry workflows, successfully reducing administrative errors by 40%.

Auditing Data Compliance Workflow Optimization Data Entry Quality Assurance

Client Manager

MedMetrix

May 2023 - Feb 2024 (9 months)

Managed onboarding for a portfolio of over 50 healthcare clients, coordinating pre-onboarding requirements with Sales and leading setup calls to define unique client journeys. Advised clients on best practices for communications and growth strategies, successfully driving a 30% increase in product usage. Recorded detailed journey notes and action items in Salesforce to ensure seamless hand-off to

Onboarding Account Management Salesforce Excel Upselling Customer Success

Client Success Manager

Coronis Health

Mar 2022 - Feb 2023 (11 months)

Orchestrated onboarding processes for new clients on a retention platform, effectively managing multiple setup journeys concurrently. Collaborated with Sales and Product teams to confirm readiness and resolve technical hurdles before go-live. Documented workflows and client feedback in HubSpot, enabling a 15% improvement in response time for support tickets.

Onboarding Client Success Retention Management HubSpot Cross Functional Collaboration Technical Troubleshooting Training Delivery Excel

Team Leader, Client Onboarding

CareMetx

Oct 2021 - Apr 2022 (6 months)

Supervised a 5-member onboarding team, creating Standard Operating Procedures (SOPs) and training materials to standardize client setup calls. Developed a templated kickoff agenda and playbook that successfully reduced the onboarding cycle time by 25%. Acted as an escalation point for complex client issues, partnering with Engineering to ensure timely resolution.

Team Leadership Onboarding SOP Development Process Improvement Escalation Management

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Certificate in Leadership & Management, Leadership & Management

Completed a certificate program focusing on leadership principles and management strategies. Gained skills in team supervision, process optimization, and strategic planning.