Open to opportunities

Helen Eneze Ajayi

@helenenezeajayi

Message

I am a Client Onboarding and Customer Success specialist driving revenue and retention.

Nigeria

Message

What I'm looking for

I'm seeking a senior onboarding/customer-success role at a growth-stage fintech where I can scale operations, optimize processes, mentor teams, and drive adoption, retention, and revenue through cross-functional collaboration and compliance expertise.

I am a Client Onboarding & Customer Success Specialist with 5+ years of experience helping fintech and financial services organizations scale by delivering exceptional client experiences. I have onboarded 1,500+ clients, reduced onboarding times by 58%, and helped generate $1.8M+ in revenue through strategic client engagement.

I bridge product, compliance, and customer needs using tools like Salesforce, Jira, and Confluence, and I am recognized for building trust with enterprise clients across Africa and Europe while driving adoption, retention, and long-term satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Client Onboarding Specialist

Current

Aza Finance

Dec 2023 - Present (1 year 8 months)

Facilitated 100+ enterprise onboarding sessions across Europe and Africa, achieving a 95% onboarding satisfaction rate and onboarding 200+ businesses that generated $1.5M+ in revenue. Reduced onboarding turnaround from 12 to 5 days by validating 300+ KYB documents and optimizing workflows, decreasing risk incidents by 25%.

Onboarding Salesforce Jira Confluence Compliance Stakeholder Management Process Optimization

Senior Customer Support Executive

Hantec Markets

Aug 2021 - Nov 2023 (2 years 3 months)

Delivered frontline support to 5,500+ customers, resolving 10,000+ issues with a 92% CSAT and processed 15,000+ KYC documents to cut compliance approval time by 30%. Authored knowledge content that reduced repetitive queries by 40% and mentored new hires to standardize onboarding practices.

Customer Support KYC Knowledge Management Salesforce Live Chat Training Compliance

Account Onboarding Specialist

Hantec Markets

Jan 2020 - Jul 2021 (1 year 6 months)

Onboarded 1,000+ new clients and conducted 100+ Zoom sessions to activate accounts efficiently, contributing to $300K+ in revenue. Launched a Fund Manager Program that boosted cross-selling and revenue by 25% and implemented churn mitigation strategies to improve retention.

Onboarding Zoom Upselling Retention Stakeholder Management

Onboarding Specialist

Rex & More Global

Sep 2019 - Nov 2019 (2 months)

Spearheaded onboarding of 5,000+ drivers in three months, driving $100K revenue growth the following quarter and reducing onboarding errors through detailed KYC checks. Trained and led a 7-member onboarding team and partnered with product and operations to remove bottlenecks.

KYC Team Leadership Training Delivery Process Standardization Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

LinkedIn Learning

Online Course, Customer Onboarding

Completed 'Onboard New Customers for Loyalty, Engagement, and Expansion' on LinkedIn Learning, focusing on strategies to improve customer onboarding and retention.