Alejandro Roldan

I’m a customer-focused operations leader with 10+ years of experience across OnStar, Eposnow, and Comcast, and I’m now targeting property management. I specialize in onboarding, account setup, and proactive support that turns early experiences into long-term engagement.

At OnStar, I led end-to-end customer onboarding for new vehicle owners through live in-vehicle activation, educating customers on product features and resolving technical issues in real time. I also managed sensitive account setup and collaborated with internal teams to ensure compliance and data accuracy.

At Eposnow, I trained and coached customer service teams, negotiated outcomes for disputes, and reduced customer complaints by 12%. I used Salesforce and Excel to streamline client onboarding and troubleshoot POS system/hardware to keep clients moving forward.

At Comcast, I supervised 20 employees, enforced compliance with company policies, and resolved service escalations. I’m bilingual in English/Spanish and bring hands-on strengths in resident onboarding, lease and account administration, vendor coordination, maintenance escalations, and reporting to improve satisfaction and retention.