Open to opportunities

Tubosun Shomuyiwa

@tubosunshomuyiwa

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Strategic B2B SaaS onboarding specialist driving adoption and streamlined financial workflows.

Nigeria

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What I'm looking for

I seek a customer-facing onboarding or implementation role at a growth-minded SaaS company where I can lead integrations, improve time-to-value, and scale self-service education.

I am a Strategic Onboarding Specialist with over eight years of customer-facing experience in the B2B SaaS sector, focused on helping businesses adopt financial platforms quickly and confidently.

I lead complex account configurations, guide data migrations from legacy systems like QuickBooks and Xero, and design onboarding flows that increase completion and reduce support volume.

My work blends technical integration support—using tools such as Postman, Stripe, and Gusto—with customer education and product-led growth tactics, resulting in measurable gains in adoption, completion rates, and reduced tickets.

I partner closely with product and engineering teams to map customer journeys, drive change management, and deliver demos and self-service resources that cut live walkthroughs and accelerate time-to-value.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

AIPRISE

Oct 2025 - Dec 2025 (2 months)

Resolved complex technical configuration issues for B2B SaaS clients, prioritized account setup roadblocks in high-volume ticket queues, and refined self-service onboarding documentation to improve implementation outcomes.

Onboarding Technical Support Data Integrity Documentation SaaS

Customer Experience and Onboarding Specialist

Brass

Nov 2020 - Jan 2025 (4 years 2 months)

Led digital onboarding for B2B accounts, managing KYC/KYB and data migrations to boost completion rates by 40% and created education resources that reduced setup-related tickets by 20%.

Data Migration KYC API Integration Postman Stripe NPS

Call Center Agent

Jiji.ng

Mar 2018 - Nov 2020 (2 years 8 months)

Handled high-volume inbound B2B inquiries for account access and technical troubleshooting, maintaining accurate records and timely multichannel customer communications.

Customer Support Inbound Calls Troubleshooting Data Entry Multichannel Support CRM

Sales & Customer Service Officer

Palmsville Travels And Logistics

May 2017 - Mar 2018 (10 months)

Managed end-to-end customer relationships and guided clients through complex service configurations, ensuring successful account activations and service delivery.

Sales Support Customer Onboarding Account Management Client Relations