Cynthia Lasoi

Piloted onboarding of 35+ enterprise clients onto a global mobility platform, achieving full adoption within the first quarter and a 90% client retention rate while maintaining a 4.8/5 average satisfaction score.

Orchestrated onboarding for 11+ enterprise accounts, resolved 95% of client onboarding issues within 24 hours, and partnered with technical teams to revamp documentation, cutting onboarding tickets by 35% in Q1.

Guided 15+ mentorship partners monthly and created a centralized knowledge base for 50+ participants, driving a 20% increase in monthly active users and reducing administrative overhead by 40%.

Championed adoption of a case management system for 20+ clients to meet ISO 9001:2015 standards, reducing client approval timelines by 15% and documenting end-to-end onboarding with 100+ pages of training materials.

Bachelor in International Relations with a major in Development Studies from United States International University in Nairobi, Kenya.