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@teddypanyako
Engaging Onboarding Manager with a passion for employee empowerment.
I am an Onboarding Manager with over four years of experience in managing and enhancing remote onboarding and sales enablement programs, particularly in high-growth B2B SaaS and cybersecurity companies. My expertise lies in reducing ramp times, boosting engagement, and aligning onboarding processes with strategic sales goals. I am passionate about creating inclusive environments where new hires feel empowered and productive from day one.
In my current role at Clipboard Health, I manage the entire onboarding experience for new hires, ensuring they have timely access to necessary systems and resources. I lead weekly virtual orientations that focus on culture, compliance, and role expectations. My efforts have driven an onboarding completion rate of 98% and achieved a 95% satisfaction score from new hires. I believe in continuous improvement and have successfully reduced average ramp time for operations and sales roles by 25% through structured feedback loops and enablement alignment.
Previously, as an HR Coordinator and Customer Support Representative at ZoomInfo, I coordinated onboarding for over 250 new hires and contributed to a significant reduction in repeated support queries. My ability to document user feedback and implement improvements has been instrumental in enhancing user experience. I am committed to leveraging my skills in onboarding and employee engagement to foster a supportive and productive workplace.
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Work history, roles, and key accomplishments
Clipboard Health
Jan 2024 - Present (1 year 10 months)
Managed the end-to-end onboarding experience for all new hires, ensuring timely access to systems, tools, and resources. Drove onboarding completion rate to 98% within target timelines and achieved 95% satisfaction scores from new hires. Reduced average ramp time for operations and sales roles by 25% through continuous feedback loops and enablement alignment.
ZoomInfo
Jun 2019 - Present (6 years 5 months)
Coordinated onboarding for over 250 new hires, ensuring seamless Day 1 logistics and access to internal systems. Provided frontline customer support for platform users, addressing account, billing, and usage-related queries via email and chat. Authored Help Center articles and internal training resources, contributing to a 30% reduction in repeated support queries.
Degrees, certifications, and relevant coursework
Bachelor of Science, Human Resource Management
Completed a Bachelor of Science degree with a focus on Human Resource Management. Gained comprehensive knowledge in HR principles, practices, and strategic management.
Software and tools used professionally
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