Teddy Panyako

I’m an Executive and Virtual Assistant with 6+ years of experience supporting founders and C-level leaders in fully remote, fast-paced environments. Most recently, I spent four years as Executive Assistant to the Founder & CEO of TechFlow Ventures, a Series A startup, where I managed a calendar spanning three time zones (PT, EST, and London) and coordinated 30+ meetings a week, each aligned to company priorities.

I’m the person leaders hand things to and don’t have to think about again. At TechFlow, I was the primary point of contact for 25+ vendors and service providers, negotiating contracts that cut costs by an average of 15%. I produced market research and competitive analysis reports that directly informed product and business strategy. I also managed KYC/KYB and compliance documentation with banks, payment processors, and regulators, with 100% on-time, accurate submissions. On the operations side, I coordinated payroll and contractor payments for an 18-person team, redesigned the company’s expense policy, and built a new-hire onboarding playbook.

Before that, I worked as a Senior Operations Coordinator at Pinnacle Professional Services, supporting a Managing Partner and three senior directors, coordinating month-end closes, negotiating vendor contracts, and processing payroll for 60 employees through ADP with zero compliance discrepancies. Earlier, at Catalyst Ventures, an early-stage VC fund, I supported fund operations, compiled quarterly performance summaries for 10+ portfolio companies, and helped review due diligence documents for 5+ prospective deals.

I work comfortably across Google Workspace, ClickUp, QuickBooks, Stripe, ADP, Expensify, and advanced Excel, and I use AI tools like Claude and ChatGPT to work faster without sacrificing accuracy or discretion. I also hold a Bachelor’s in Business Administration (University of Nairobi) and a Diploma in Software Engineering (Zetech University), along with certifications in Virtual Assistance (ALX), Customer Service (Coursera/CVS Health), and Technical Support Fundamentals (Google IT Support).

What I’m looking for: Remote roles in executive and virtual assistance, customer support, or operations coordination, ideally with startups or distributed teams where I can own processes, communicate directly with clients and vendors, and keep improving how the team works. I’m especially interested in help desk and customer success work, where my background in vendor relations, issue resolution, and technical support fundamentals applies directly.

I’m based in Nairobi and available across PT, EST, and GMT.