Open to opportunities

Eryne User

@eryneuser

Message

I am an experienced SaaS onboarding specialist driving client adoption, training, and high-volume project delivery.

United States

Message

What I'm looking for

I am seeking a SaaS onboarding or customer success role where I can drive platform adoption, manage high-volume implementations, collaborate cross-functionally, and grow customer training and project coordination skills.

I am a customer-focused onboarding specialist with 3+ years of experience in SaaS client onboarding, training, and project coordination. I specialize in managing high-volume queues and ensuring successful platform adoption.

I manage 20+ active projects simultaneously and have successfully onboarded 15-20 new enterprise clients monthly while maintaining high customer satisfaction. I lead setup and training calls, define project deliverables, and establish implementation timelines.

I act as a trusted feature expert and collaborate cross-functionally to resolve issues, provide technical requirements support, and improve the customer experience. I bring strong problem-solving skills and a proven ability to multitask in fast-paced environments.

I am skilled with CRM and support tools and have supported onboarding across SMB and enterprise accounts. I am motivated to build positive customer relationships, drive adoption, and contribute to scalable onboarding processes.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Specialist

Current

Rouxbe Global Food Group

Mar 2021 - Present (4 years 5 months)

Manage a high-volume onboarding queue of 20+ active projects, defining deliverables and timelines while conducting setup and training calls to drive adoption; successfully onboard 15–20 new enterprise clients monthly with high satisfaction scores.

Onboarding Project Management CRM Management Customer Education Cross Functional Collaboration Troubleshooting

Onboarding & Account Support Specialist

Highspot

Oct 2022 - Dec 2023 (1 year 2 months)

Assisted onboarding and renewal activities for 30+ SMB SaaS accounts, conducting setup and training calls and managing multiple onboarding timelines in a fast-paced, high-volume environment to ensure customer satisfaction.

Onboarding Training Delivery Problem Solving CRM (Salesforce)Zendesk

Client Support & Training Coordinator

Morrison Healthcare

Mar 2018 - Mar 2021 (3 years)

Supported nationwide onboarding for healthcare culinary departments, organizing onboarding data, reports, and training documentation to ensure smooth transitions and compliance across multiple concurrent projects.

Onboarding Compliance Support Documentation Customer Service Implementation Support Cross Functional Collaboration

Operations Assistant

Bar Bombon

Jun 2017 - Mar 2018 (9 months)

Supported daily operational and administrative functions in a high-volume hospitality environment, assisted with onboarding and training documentation, and coordinated client-facing initiatives to support team operations.

Operations Support Onboarding Client Communication Administrative Support Customer Service