Oladapo Babatunde

Owned end-to-end SaaS onboarding and implementation for enterprise financial services clients, onboarding and supporting 200+ users while applying CDD and onboarding best practices. Reduced repeat support incidents by 30% through proactive success planning and increased satisfaction scores by 25% via QBRs and adoption health checks.

Supported full-cycle onboarding and engagement for community wellbeing program participants, onboarding 300+ participants using Salesforce. Improved retention by 20% through satisfaction surveys, engagement health checks, and proactive relationship management.

Managed 80+ commercial clients and delivered tailored success plans that achieved a 95% retention rate. Led onboarding and localization strategies for three multinational clients, enabling market entry within 6 months and driving a 20% annual revenue increase through upsell opportunities.

Oversaw a 100+ client portfolio, designing success roadmaps that improved digital product adoption by 30% and increased new registration conversions to active users. Maintained a 92% satisfaction rate by resolving escalations with compliance/credit/IT partners and integrating AML requirements into account workflows.

Directed operations serving 10,000+ customers while maintaining top-tier service delivery and compliance standards. Led a 15-member team, reduced service errors by 40% through performance metrics, and achieved 100% audit compliance for two consecutive years.

Post-Graduate Diploma program covering business systems analysis and project management from Sep 2023 to Sep 2024.

Associate program with The Chartered Institute of Bankers of Nigeria from Oct 2019 to Oct 2020.

Barrister-at-Law training at Nigerian Law School from Apr 2014 to May 2015.

Bachelor of Laws (LLB) degree in Law at Obafemi Awolowo University from Nov 2008 to Mar 2014.