Sandra Crowley
@sandracrowley
Senior Customer Success & onboarding leader delivering enterprise onboarding, SaaS adoption, and retention through scalable implementations.
IrelandWhat I'm looking for
I’m a Senior Customer Success and Onboarding leader with 8+ years of experience in B2B SaaS environments, specialising in enterprise account management, complex customer onboarding, and scalable implementation programmes. I manage high-value enterprise portfolios (including accounts up to €750k contract value and combined term portfolios exceeding €4.5m) while leading cross-functional teams to deliver measurable customer outcomes.
I excel at transforming founder-led, bespoke services into structured, repeatable onboarding programmes that scale. I translate complex customer business requirements into tailored technical solutions to accelerate time-to-value, strengthen long-term customer confidence, and resolve technical queries to keep service delivery seamless across distributed teams.
I also act as a consistent voice of the customer internally—co-owning product roadmap planning with Product Managers, participating in feature scoping and UX design review, and supporting hands-on QA testing. From pre-sales enablement with tailored demos and technical discovery to training and enablement that reduces onboarding time, I focus on platform onboarding & enablement that improves adoption, retention, and churn reduction.
Experience
Work history, roles, and key accomplishments
Owned end-to-end post-sales technical onboarding and enterprise implementations across UK & Ireland, supporting accounts with €50k–€750k contract values and a combined term value exceeding €4.5m. Translated complex business requirements into technical solutions, accelerated time-to-value, and resolved regional technical queries while co-owning roadmap planning and participating in feature scoping,
Led the customer onboarding lifecycle across multiple technical customer success and enablement roles, improving average onboarding time from 25 days to 14 days (44% reduction) through process redesign and cross-functional coordination. Delivered scaled training (1-to-many sessions and strategic webinars), managed enterprise accounts, supported complex implementations (including RFID integrations)
Education
Degrees, certifications, and relevant coursework
Specsavers
Certified Optical Assistant (Level 3), Optical Assistance / Contact Lens Training
2009 - 2015
Completed Certified Optical Assistant (Level 3) and contact lens training (Levels 1 & 2) with Specsavers from 2009 to 2015.
Griffith College Dublin
B.A. (Hons), Journalism
1999 - 2002
Earned a B.A. (Hons) in Journalism at Griffith College, Dublin, completing studies from 1999 to 2002.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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