ayushi singh
@ayushisingh3
Customer Onboarding & Success Leader with proven results in SaaS.
IndiaWhat I'm looking for
I am a Customer Onboarding & Success Leader with over 3 years of experience in SaaS environments. My expertise lies in reducing onboarding time and increasing user adoption, having successfully reduced onboarding time by 15% and boosted user adoption by 30%. I have a proven track record of managing enterprise accounts and improving customer satisfaction (CSAT) by up to 25%, while maintaining a remarkable retention rate of over 95%.
In my current role as a Customer Onboarding Manager at Fyle, I lead a team of onboarding specialists, streamlining workflows and enhancing client experiences. I have successfully onboarded high-volume clients and managed strategic operations for global accounts. My commitment to process optimization and cross-functional collaboration has been key in driving success and ensuring client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Onboarding Manager
Fyle
Jan 2025 - Present (1 year 5 months)
Led 2 onboarding specialists, streamlining workflows and reducing onboarding time by 15%. Onboarded a high-volume US client, achieving 90%+ end-user satisfaction post-launch.
Customer Success Manager
Fyle
Jan 2024 - Dec 2024 (11 months)
Owned relationships with enterprise clients, achieving a 95% client retention rate. Implemented success strategies exceeding performance benchmarks by 20%.
Project Manager
Fyle
Oct 2023 - May 2024 (7 months)
Led a 6-month cross-functional onboarding documentation project. Delivered 100% of content on time, improving access by 30% and reducing iteration by 40%.
Customer Success Manager
Fyle
Aug 2022 - Dec 2023 (1 year 4 months)
Managed 50+ enterprise clients, boosting adoption by 30%. Delivered 30+ tailored solutions with 98% alignment to success metrics.
Education
Degrees, certifications, and relevant coursework
Manipal Jaipur University
BBA, Management
Grade: 7.98/10
Studied Management with a focus on business administration. Achieved a cumulative GPA of 7.98/10.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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