Open to opportunities

Lea Victoria User

@leavictoriauser

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Multilingual onboarding specialist with expertise in client training.

Spain

Message

What I'm looking for

I am looking for a role that values client success and offers opportunities for professional growth in a collaborative environment.

I am a multilingual onboarding specialist with a strong background in client enablement and customer experience operations. Currently, I lead onboarding initiatives for over 100 clients in the SaaS sector, focusing on driving product adoption and satisfaction. My proactive approach and clear communication have resulted in an impressive 80% product adoption within just 10 days post-setup.

Throughout my career, I have successfully managed onboarding processes for various companies, including Factorial and Gastrocampo, where I developed training playbooks and conducted live sessions. My efforts have consistently led to high go-live rates and reduced onboarding cycles, showcasing my ability to improve processes and enhance client experiences. I am passionate about fostering strong relationships with clients and ensuring their success in utilizing technology effectively.

Experience

Work history, roles, and key accomplishments

Current

Client Enablement & CX Ops Lead

Current

GetUp&Lift

Apr 2024 - Present (1 year 2 months)

Led platform onboarding for B2B clients; drove 80% product adoption within 10 days post-setup. Created feedback loop and training survey to boost satisfaction scores by 25%.

Onboarding CRM Customer Satisfaction

Partner & Client Onboarding Specialist

Factorial

Nov 2023 - Present (1 year 7 months)

Managed onboarding for 40+ partners and their clients; developed playbooks and guided live training. Achieved 95% go-live rate less than 14 days; shortened onboarding cycle by 30% through improved processes.

Onboarding Process Improvement Go Live Rate Optimization

Client Onboarding & Sales

Freelance

May 2022 - Present (3 years 1 month)

Onboarded 100+ clients (hospitality + marketing) across two SaaS tools, TicknCook and Autosuggest, delivering 1:1 training in French and English. Boosted activation to 90% in 7 days; automated onboarding workflows cut support requests by 35%.

Onboarding Sales Workflow Automation Activation Rate Optimization

Founder & Platform Onboarding Lead

Gastrocampo

Jan 2020 - Present (5 years 5 months)

Onboarded chefs and producers to pilot platform; ran Zoom sessions and guided setup. Reached 85% activation; informed product-market fit via onboarding feedback cycles.

Product Market Fit

Sellers Onboarding Specialist

Amazon Marketplace

Aug 2017 - Present (7 years 10 months)

Supported 100+ sellers onboarding to Amazon Marketplace; managed listings, setup, and guidance. Maintained over 90% CSAT; reduced inbound support by 20% via improved process communications.

Marketplace Process Improvement Inbound Support Reduction

Education

Degrees, certifications, and relevant coursework

University of Birmingham

Bachelor of Arts, International Relations & Spanish

Completed a Bachelor of Arts degree focusing on International Relations and Spanish. Gained a comprehensive understanding of global political systems and developed advanced Spanish language proficiency.