YKYanelisa Khahlela
@yanelisakhahlela
Customer Success and Service Delivery professional driving onboarding, adoption, and data-driven improvements.
South AfricaWhat I'm looking for
I am a Customer Success and Service Delivery professional with hands-on experience leading enterprise onboarding journeys and optimizing customer activation across South Africa, the UK, and the UAE.
At Astra Tech I lead customer onboarding, engagement, and activation efforts, collaborating with technical and account teams to remove blockers and improve adoption. Prior roles at CDW and UVU Africa saw me build Power BI and Excel dashboards, run UAT, and deliver stakeholder workshops that informed leadership decisions.
Notable achievements include managing program budgets exceeding R10M while reducing budget variance, cutting onboarding timelines by 25% through ServiceNow workflow optimizations, and reducing post-launch escalations by 40% with risk frameworks.
I bring a data-driven mindset, strong stakeholder management, and a continuous improvement ethos focused on improving customer journeys, driving adoption, and delivering measurable business outcomes.
Experience
Work history, roles, and key accomplishments
Customer Onboarding Specialist
ASTRATEK
Aug 2025 - Present (6 months)
Lead customer onboarding journeys to ensure smooth activation and adoption of digital services, driving retention and satisfaction through structured training and issue resolution.
Service Delivery Manager
CDW
Jan 2024 - Jan 2025 (1 year)
Managed program budgets exceeding R10M and built Power BI/Excel dashboards tracking 15+ KPIs, reducing reporting time by 30% and cutting onboarding timelines by 25% via ServiceNow workflow optimizations.
Business Analyst
UVU Africa
Jan 2023 - Jan 2024 (1 year)
Gathered and documented business requirements for recruitment and onboarding systems, led UAT and stakeholder workshops to improve system adoption and inform leadership decisions with dashboards.
Client Engagement Consultant
Old Mutual
Jan 2022 - Jan 2023 (1 year)
Supported graduate onboarding and engagement operations, analyzed engagement data to refine communication strategies, and ensured positive stakeholder and candidate experiences.
Education
Degrees, certifications, and relevant coursework
CTCape Peninsula University of Technology
Advanced Diploma, Quality Engineering
2024 - 2025
Grade: Distinction
Activities and societies: student
focusing on quality systems and engineering principles.
St John's College
Matric, General Secondary Education
Completed Matric (school-leaving qualification) in 2017.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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