Bihruz Abanozoglu
@bihruzabanozoglu
Onboarding & project manager driving SaaS launches and customer success across markets.
GermanyWhat I'm looking for
I’m an Onboarding, Implementation & Project Manager with 8+ years of experience in SaaS and digital platform environments. I manage end-to-end client onboarding for international B2B customers, overseeing 10+ concurrent projects across multiple time zones.
I lead regional product integration and rollout initiatives to ensure consistent implementation standards across multiple markets. I define project scope, timelines, resource allocation, and parallel onboarding tracks for multi-location clients with varying technical requirements—while keeping stakeholders aligned across Sales, Professional Services, and Development.
I also focus on measurable outcomes: I reduced post-launch issues by 15% through improved process structure, quality control frameworks, and integration workflows. Beyond delivery, I’ve built an AI-powered job matching and workflow automation platform using N8N and multiple LLMs, applying prompt engineering and workflow optimization in practical, production-level scenarios.
Experience
Work history, roles, and key accomplishments
Onboarding & Project Manager
Appsuite
Jan 2020 - Present (6 years 5 months)
Managed end-to-end onboarding for international B2B hospitality clients, overseeing 10+ concurrent projects supporting platforms with 1M+ users. Led regional integration and rollout, coordinated 5–15 stakeholders across time zones, and reduced post-launch issues by 15% through improved process structure and quality control.
Customer Support Team Lead
Exrates
Jan 2019 - Dec 2019 (11 months)
Led and developed a team of 5 customer support specialists, including performance evaluations and ongoing team development. Built reporting dashboards and used performance metrics to drive process improvements that improved response times and satisfaction scores.
Customer Support Specialist
Appsuite
Jan 2018 - Dec 2019 (1 year 11 months)
Served as the interface between customers and development teams, using Jira to track and resolve technical and platform issues for high-volume business customers. Identified recurring customer pain points and contributed recommendations that shaped onboarding workflows and maintained strong customer satisfaction.
Customer Support Specialist
Ninecore
Jan 2016 - Dec 2018 (2 years 11 months)
Provided technical support for a financial software product by analyzing and resolving complex platform issues for business customers. Onboarded and trained new team members to ensure knowledge transfer and consistent service delivery, translating complex topics into clear explanations to improve customer understanding.
Education
Degrees, certifications, and relevant coursework
Kharkiv National University of Radio Electronics
Master of Science in Computer Engineering, Computer Engineering
2014 - 2016
Completed an M.Sc. in Computer Engineering at Kharkiv National University of Radio Electronics from 2014 to 2016.
Kharkiv National University of Radio Electronics
Bachelor of Science in Computer Engineering, Computer Engineering
2009 - 2013
Completed a B.Sc. in Computer Engineering at Kharkiv National University of Radio Electronics from 2009 to 2013.
Availability
Location
GermanyAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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